![[Featured Image] An office worker smiles while taking a call at their entry-level help desk job.](https://images.ctfassets.net/wp1lcwdav1p1/6nHge8p5Xge40jw9zBUeuQ/0e00057380004425f5c783b03c708f53/iStock-1192079984.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
How to Find Entry-Level Help Desk Jobs in 2025
Elevate your search for entry-level help desk jobs. Read on for company-specific insights and tips on enhancing your resume.
July 29, 2022
Article
IT
Learn more about the skills and certifications you need for a career in IT support, cybersecurity, cloud computing, and more.
![[Featured Image] A help desk technician smiles at someone on a video call in their home office.](https://images.ctfassets.net/wp1lcwdav1p1/4UaATRqX3UwczK2ZMceubi/de753dbf6fe7f34d13a60820f1cbc72d/GettyImages-866364156_2.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A tech professional in an office searches the web for the answer to, “What is itil?”](https://images.ctfassets.net/wp1lcwdav1p1/3TGE78Eda0Ieef4xVG3WHL/122f9cb6a903bead66eef880a4a2e11a/GettyImages-1336440663.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
Explore popular IT courses
Skills you'll gain: Cloud Computing Architecture, Peripheral Devices, Technical Support, Technical Support and Services, Cloud Services, Cybersecurity, Computing Platforms, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Network Troubleshooting, Encryption, Data Storage, Software Development Life Cycle, Professional Networking, Information Technology, Cloud Computing, Interviewing Skills, Computer Hardware
Skills you'll gain: Computer Networking, IT Infrastructure, Network Troubleshooting, OSI Models, Systems Administration, Network Security, Routing Protocols, Cybersecurity, Microsoft Windows, Cyber Attacks, Security Strategy, File Systems, Disaster Recovery, Lightweight Directory Access Protocols, Remote Access Systems, Linux, Technical Support, Help Desk Support, Information Technology, Software Installation
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Microsoft
Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Productivity Software, Information Systems Security, Multi-Factor Authentication
![[Featured image] A person in headphones studies code on their home monitors.](https://images.ctfassets.net/wp1lcwdav1p1/1GqW83tL4w9eJ8tHKKfm0R/31d11831701e0a7079dd21225d48977c/GettyImages-1332378553.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A person who earns a cloud developer salary sits at their home office desk working at a computer.](https://images.ctfassets.net/wp1lcwdav1p1/GTwPVFdKP5I38ti3BVhn0/44c881f4225f79bf998b6591b99c6442/GettyImages-2174583354.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] Two cybersecurity professionals wearing name badges and work-casual clothing stand in a server room and look at information on a tablet held by one of them.](https://images.ctfassets.net/wp1lcwdav1p1/7io90CsUH96MC5PAn1bHoM/7aff6e9fc1ef1ef15a70bc73bb697a21/GettyImages-514410109.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A service desk analyst sits at a workspace, working on a computer.](https://images.ctfassets.net/wp1lcwdav1p1/1vvRt8RzWxcIdBJz8rtbd0/dc12be0f1a1bdf269e3d25c5df28cf1c/GettyImages-1650859285.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A Cloud architect, wearing a blue patterned dress, working in front of her desktop.](https://images.ctfassets.net/wp1lcwdav1p1/2L1CDh9UGQR1moNHXVXbmh/fa2d34b0654b1620a67def156d7ad1d4/GettyImages-549776541.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] Ethical hacker searches for holes in a computer system using three monitors.](https://images.ctfassets.net/wp1lcwdav1p1/5tSLdMVr9lMndE0RCTCKVP/3e6435f5b174f11f27e1a623ea08a390/GettyImages-1205489097__1_.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A person researches virtual machines on a computer and a cell phone.](https://images.ctfassets.net/wp1lcwdav1p1/501DfvfFAVdieu221Fph5d/910237a048170964ebb077d46db6d1da/with_computer_mobile_screen_iStock-1172587375.png?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] Two women sit chatting and laughing at work, hunched over computers.](https://images.ctfassets.net/wp1lcwdav1p1/4Y1pVuWED2pS20sMAOrKOh/200118633caf0c13ea7e35bfed4c8049/GettyImages-1146500478.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A person in a floral blouse sits at a desk and studies for a Linux certification on dual computer monitors.](https://images.ctfassets.net/wp1lcwdav1p1/5H7TBEykjEhyX5lyx8YvTy/4609521cdf2a9bb5f60f8b5e62fd1111/GettyImages-549776541.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
The world of IT offers a variety of career paths in diverse industries. An IT professional can specialize in cybersecurity to keep computers and businesses safe, cloud computing to make information easier to access, or in help desk roles to assist in the everyday functions of an organization. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore information technology topics, including:
