Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

Get on the fast track to a career in IT. In this certificate program, you’ll learn in-demand skills, and get AI training from Google experts. Learn at your own pace, no degree or experience required.

Google Career Certificates

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Earn a career credential that demonstrates your expertise
4.8

(187,814 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months at 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(187,814 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months at 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Industry certification
Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
$65,000+
median U.S. salary for IT Support
¹
295,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²

Professional Certificate - 5 course series

What you'll learn

Skills you'll gain

Category: Hardware Troubleshooting
Category: Technical Support
Category: Computer Hardware
Category: Computer Networking
Category: Microsoft Windows
Category: Software Installation
Category: Virtual Machines
Category: Linux
Category: Help Desk Support
Category: Computer Architecture
Category: Desktop Support
Category: Technical Documentation
Category: Customer Support
Category: Technical Communication

What you'll learn

Skills you'll gain

Category: Network Protocols
Category: TCP/IP
Category: Network Model
Category: Data Integrity
Category: Routing Protocols
Category: Network Troubleshooting
Category: Computer Networking
Category: Wide Area Networks
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Virtual Private Networks (VPN)
Category: Network Routing
Category: Wireless Networks
Category: OSI Models
Category: Networking Hardware
Category: Local Area Networks
Category: Network Architecture
Category: Network Infrastructure
Category: Network Security
Category: Network Administration
Category: General Networking

What you'll learn

Skills you'll gain

Category: Linux Commands
Category: Windows PowerShell
Category: User Accounts
Category: File Systems
Category: System Monitoring
Category: Microsoft Windows
Category: Package and Software Management
Category: Remote Access Systems
Category: Virtualization
Category: Operating Systems
Category: File Management
Category: Software Installation
Category: OS Process Management
Category: Command-Line Interface
Category: Linux
Category: Authorization (Computing)
Category: Systems Administration

What you'll learn

Skills you'll gain

Category: Dynamic Host Configuration Protocol (DHCP)
Category: Systems Administration
Category: IT Infrastructure
Category: Technical Consulting
Category: Web Servers
Category: Network Troubleshooting
Category: Active Directory
Category: Lightweight Directory Access Protocols
Category: Disaster Recovery
Category: Virtualization
Category: Technical Support and Services
Category: System Configuration
Category: User Accounts
Category: Linux Administration
Category: System Monitoring
Category: Data Storage
Category: Server Administration
Category: Windows Servers

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Malware Protection
Category: Encryption
Category: Wireless Networks
Category: Cryptography
Category: Authorization (Computing)
Category: Authentications
Category: Network Security
Category: Hardening
Category: Cyber Attacks
Category: Virtual Private Networks (VPN)
Category: Information Systems Security
Category: Threat Detection
Category: Identity and Access Management
Category: Application Security
Category: Artificial Intelligence
Category: Security Awareness
Category: Network Administration
Category: Cybersecurity
Category: Security Management
Category: Information Technology

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

 
ACE Logo

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution. 

Instructor

Google Career Certificates

Top Instructor

Google
336 Courses13,235,411 learners

Offered by

Google

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¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.