Zoho Corporation
Zoho Sales Representative Professional Certificate

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Zoho Corporation

Zoho Sales Representative Professional Certificate

Master Sales with Zoho. Learn essential sales skills, learn directly from Zoho’s leaders, and gain real-world training with Zoho CRM to excel in SMB and enterprise sales.

Zoho CRM

Instructor: Zoho CRM

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
Beginner level

Recommended experience

5 months
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
Beginner level

Recommended experience

5 months
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Describe the fundamental concepts of the sales cycle, distribution channels, sales techniques and methods, and customer relationship management. 

  • Describe the roles and responsibilities of a sales rep in terms of qualifying new business and key account management.

  • List and practice core sales skills relating to closing a deal. Describe essential communication and soft skills required for a sales rep.

  • Get started with Zoho CRM for sales representatives. 

Details to know

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Taught in English
Recently updated!

March 2025

Prepare for a career in Business

  • Receive professional-level training from Zoho Corporation
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Zoho Corporation
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  • Interview prep

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Professional Certificate - 5 course series

What you'll learn

  • Sales cycle concepts

  • Building customer relationships and sales management concepts

  • Tailoring sales approaches based on sales channels

  • Applying sales techniques

Skills you'll gain

Category: Closing (Sales)
Category: Negotiation Strategies
Category: Business Writing
Category: Problem Solving
Category: Conflict Resolution
Category: Customer Relationship Management (CRM) Software
Category: Critical Thinking
Category: Sales Proposals
Category: Business Software
Category: Value Propositions
Category: Sales Management

What you'll learn

  • Structure of a sales department in an organization.

  • List the roles and responsibilities of a sales rep.

  • Qualifying new business and retaining existing business.

  • Visualize a day in the life of a sales rep.

Skills you'll gain

Category: sales department structure
Category: Upselling
Category: Account Management
Category: Sales Management

What you'll learn

  • How to work on building your skillsets.

  • Key skillsets to execute a sales process.

  • How to build communication skills required in sales

  • How to build softskills for sales personality development.

Skills you'll gain

Category: Sales Principles
Category: Sales
Category: sales management
Category: sales
Category: Sales Prospecting
Category: customer relationship management
Category: sales management
Category: Customer Relationship Management

What you'll learn

  • Sign up for a Zoho CRM account.

  • Describe the key business functions and processes that can be mapped to Zoho CRM.

  • Implement basic sales force automation processes in CRM.

  • Install and use the Zoho CRM mobile application for field sales activities.

Skills you'll gain

Category: Sales Strategy
Category: Sales software
Category: Sales
Category: Zoho CRM
Category: Sales
Category: Sales Management

What you'll learn

  • Build and present a sales portfolio.

  • Prepare confidently for sales interviews.

  • Practice real-world sales tasks through a guided project.

  • Use Zoho CRM for managing deals, tasks, and analytics.

Skills you'll gain

Category: Sales Cycle
Category: Negotiation Strategies
Category: Sales Channels
Category: Sales Communication
Category: Sales Closing
Category: Sales channels
Category: Sales communication
Category: Sales Management
Category: Sales cycle
Category: Sales portfolio

Instructor

Zoho CRM
Zoho Corporation
3 Courses51 learners

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Frequently asked questions

¹Based on Coursera learner outcome survey responses, United States, 2021.