"Key Skillsets for a Sales Representative" is designed to equip a sales representative with the ultimate go-to guide on how to start a successful career in sales. This combines the essential core skills as well as communication and soft skills required for any sales enthusiast to kick start a successful career in sales. By the end of this course, the learner will be able to:
Key Skillsets for a Sales Representative
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Key Skillsets for a Sales Representative
This course is part of Zoho Sales Representative Professional Certificate
Instructor: Zoho CRM
Included with 
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
26 hours to complete
3 weeks at 8 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
How to work on building your skillsets.
Key skillsets to execute a sales process.
How to build communication skills required in sales
How to build softskills for sales personality development.
Details to know
Shareable certificate
Add to your LinkedIn profile
Recently updated!
March 2025
Assessments
9 assignments
Taught in English
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This course is part of the Zoho Sales Representative Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Zoho Corporation
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 6 modules in this course
This module will introduce the learner to the Sales Rep Professional Certificate Program, take them through the program objectives and course categories. The learners will familiarise themselves with the Zoho CRM application and meet their instructors. By the end of this module, the learners will have clarity over why they need to do this program and how it will help them advance their sales game.
What's included
3 videos4 readings1 discussion prompt
In this module, the learner will be introduced to core skills required for a sales rep in an organization.
What's included
4 videos1 assignment
In this module, you will learn the core skillsets that are essential in building your sales career. These skills have a direct application in your day-to-day sales processes and establishing yourself in your sales career.
What's included
16 videos4 readings3 assignments
In this module, you will learn how to develop essential communication skills in sales in order to build and foster healthy customer relationships. This includes skills for writing, and speaking effectively via different communication platforms as well as in-person.
What's included
18 videos9 readings3 assignments2 discussion prompts
In this module, the learner will understand key soft skills including problem solving, team collaboration and critical thinking and interpersonal skills .
What's included
5 videos7 readings1 assignment
This module is designed to equip the learner on the essential software skills required for any sales professional. We explore tools including spreadsheets, mobile apps and the CRM with the help of suitable examples.
What's included
7 videos7 readings1 assignment
Instructor
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Frequently asked questions
The Zoho Sales Representative Professional Certificate Program is designed to equip aspiring and current sales professionals with the essential skills and knowledge to excel in a challenging marketplace.
A sales representative is the primary point of contact for a customer in an organization and they are primarily responsible for qualifying new business, retaining existing business and managing key accounts.
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
More questions
Financial aid available,