• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Crm

    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the CRM Course Catalog

    • C

      Coursera Project Network

      Create your e-commerce store with Shopify

      Skills you'll gain: Order Management, Inventory Management System, E-Commerce, Web Analytics, Retail Management, Customer Relationship Management, Business, Product Management, Visual Merchandising, Marketing

      4.5
      Rating, 4.5 out of 5 stars
      ·
      567 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      S

      Starweaver

      Business Process Modelling

      Skills you'll gain: Business Systems Analysis, Business Analysis, Business Workflow Analysis, Process Management, Workflow Management, Project Scoping, Process Improvement, Service Design, Stakeholder Engagement, System Design and Implementation, Stakeholder Communications, Business Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      94 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      Universidad Austral

      Marketing Digital

      Skills you'll gain: Social Media, Social Media Strategy, Social Media Marketing, Google Ads, Digital Marketing, Customer Relationship Management, Media Buying, Social Media Campaigns, Marketing Analytics, Campaign Management, LinkedIn, Online Advertising, Facebook, Web Analytics, Digital Media Strategy, Pay Per Click Advertising, Marketing Strategies, Marketing, Paid media, Analytics

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2.7K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      P

      Pontificia Universidad Católica de Chile

      Planificación y gestión estratégica para Pymes

      Skills you'll gain: Customer Relationship Management, Financial Analysis, Business Modeling, Strategic Decision-Making, Financial Statements, Business Planning, Business Strategy, Accounting, Organizational Strategy, Competitive Analysis, Value Propositions, Budgeting, Goal Setting

      4.9
      Rating, 4.9 out of 5 stars
      ·
      973 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      K

      Kennesaw State University

      Business Model Canvas: A Tool for Entrepreneurs and Innovators (Project-Centered Course)

      Skills you'll gain: Value Propositions, Business Modeling, Customer Analysis, Business Strategy, Business Planning, Entrepreneurship, Target Market, Customer Relationship Management, Marketing Channel, Strategic Partnership, Cost Management, Innovation, Resource Management, Revenue Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      665 reviews

      Beginner · Course · 1 - 3 Months

    • U

      Universidad de Chile

      Marketing Gerencial

      Skills you'll gain: Brand Management, Consumer Behaviour, Strategic Marketing, Marketing, Marketing Strategy and Techniques, Customer Relationship Management, Customer Insights, Target Market, Business Strategy, Value Propositions, Market Dynamics

      4.8
      Rating, 4.8 out of 5 stars
      ·
      2.2K reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      M

      Microsoft

      Enterprise Product Management Fundamentals

      Skills you'll gain: Product Management, Product Roadmaps, Product Lifecycle Management, Product Development, New Product Development, Product Planning, Value Propositions, Market Research, Microsoft Project, Product Strategy, Product Requirements, Enterprise Security, Market Analysis, Competitive Analysis, Technology Roadmaps, Agile Methodology, Market Data, Stakeholder Management, Cross-Functional Collaboration, Prioritization

      4.7
      Rating, 4.7 out of 5 stars
      ·
      93 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      N

      National Taiwan University

      行銷典範轉移: 變動中的消費世界 (Marketing in a changing world)

      Skills you'll gain: Brand Management, Branding, Marketing, Customer Relationship Management, Consumer Behaviour, Marketing Strategies, Customer experience strategy (CX), Customer Data Management, Market Dynamics, Target Market, Market Analysis, Digital Media Strategy

      4.8
      Rating, 4.8 out of 5 stars
      ·
      126 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      Universidad Nacional Autónoma de México

      Ser más creativos

      Skills you'll gain: Creativity, Creative Thinking, Brainstorming, Design Thinking, Creative Problem-Solving, Curiosity, Innovation, Cognitive flexibility, Problem Solving, Dealing With Ambiguity, Persona (User Experience)

      4.7
      Rating, 4.7 out of 5 stars
      ·
      3.3K reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IESE Business School

      Crisis Communications

      Skills you'll gain: Corporate Communications, Media Relations, Persuasive Communication, Crisis Management, Public Relations, Strategic Communication, Communication, Media Strategy, Public Speaking, Ethical Standards And Conduct, Business Ethics, Decision Making

      4.7
      Rating, 4.7 out of 5 stars
      ·
      59 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      Infosec

      NIST DoD RMF

      Skills you'll gain: Risk Management Framework, NIST 800-53, Cyber Risk, Systems Development Life Cycle, Security Management, Continuous Monitoring, Authorization (Computing), Cyber Security Policies, Vulnerability Assessments, Security Controls, Information Privacy, Information Systems

      4.5
      Rating, 4.5 out of 5 stars
      ·
      47 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Fundamentos de IA Aplicados ao CRM

      Skills you'll gain: Predictive Analytics, Customer Relationship Management, Advanced Analytics, Data-Driven Decision-Making, Artificial Intelligence, Machine Learning, Deep Learning, Artificial Neural Networks, Supervised Learning, Unsupervised Learning

      Beginner · Course · 1 - 4 Weeks

    CRM learners also search

    Business
    Business Management
    Management
    Business Development
    Operations Management
    Project Management
    Operations Analytics
    Business Projects
    1…789…23

    In summary, here are 10 of our most popular crm courses

    • Create your e-commerce store with Shopify: Coursera Project Network
    • Business Process Modelling: Starweaver
    • Marketing Digital: Universidad Austral
    • Planificación y gestión estratégica para Pymes: Pontificia Universidad Católica de Chile
    • Business Model Canvas: A Tool for Entrepreneurs and Innovators (Project-Centered Course): Kennesaw State University
    • Marketing Gerencial: Universidad de Chile
    • Enterprise Product Management Fundamentals: Microsoft
    • 行銷典範轉移: 變動中的消費世界 (Marketing in a changing world): National Taiwan University
    • Ser más creativos: Universidad Nacional Autónoma de México
    • Crisis Communications : IESE Business School

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Do Not Sell/Share
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok