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    • Service Design

    Service Design Courses Online

    Explore service design for creating user-centric services. Learn to design and improve service experiences across various industries.

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    Explore the Service Design Course Catalog

    • K

      Knowledge Accelerators

      Customer Service Fundamentals

      Skills you'll gain: Service Level Agreement, Problem Solving, Customer Support, Customer Service, Technical Support, Resource Management, Interpersonal Communications, Verbal Communication Skills, Customer Relationship Building, Active Listening, Communication, Writing and Editing, Technical Communication, Process Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.8K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      G

      Georgia Institute of Technology

      Machine Design Part I

      Skills you'll gain: Mechanical Design, Mechanical Engineering, Failure Analysis, Structural Analysis, Engineering, Mechanics, Engineering Analysis, Engineering Calculations, Estimation, Reliability, Problem Solving

      4.8
      Rating, 4.8 out of 5 stars
      ·
      2.2K reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      A

      Arizona State University

      Design of Experiments

      Skills you'll gain: Experimentation, Sample Size Determination, Regression Analysis, Research Design, Statistical Analysis, Probability Distribution, Statistical Methods, Scientific Methods, Statistical Visualization, Data Analysis, Descriptive Statistics, Probability & Statistics, Statistical Modeling, Quantitative Research, Exploratory Data Analysis, Statistical Hypothesis Testing, Process Analysis, Statistical Software, Mathematical Modeling, Variance Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      365 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Technical Support Fundamentals

      Skills you'll gain: Desktop Support, Technical Support, Computer Hardware, Software Installation, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Architecture, Computer Networking, Microsoft Windows, Technical Communication, Linux, Virtual Machines

      4.8
      Rating, 4.8 out of 5 stars
      ·
      161K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Fundamentals of UI/UX Design

      Skills you'll gain: User Experience Design, User Experience, Design Thinking, User Interface and User Experience (UI/UX) Design, Human Centered Design, Wireframing, Usability Testing, User Research, Prototyping

      4.7
      Rating, 4.7 out of 5 stars
      ·
      362 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Design Thinking for Innovation

      Skills you'll gain: Design Thinking, Innovation, Ideation, Storytelling, Creative Problem-Solving, Market Opportunities, Human Centered Design, New Product Development, Data Visualization, User Experience Design, Strategic Thinking

      4.7
      Rating, 4.7 out of 5 stars
      ·
      9.1K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      Web Design for Everybody: Basics of Web Development & Coding

      Skills you'll gain: Responsive Web Design, Hypertext Markup Language (HTML), Cascading Style Sheets (CSS), Wireframing, HTML and CSS, Web Design, Bootstrap (Front-End Framework), Web Content Accessibility Guidelines, Javascript, Web Design and Development, Web Development Tools, Web Development, Browser Compatibility, Web Applications, Front-End Web Development, Code Review, User Interface (UI), Usability, Web Content, Event-Driven Programming

      4.7
      Rating, 4.7 out of 5 stars
      ·
      35K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Designing User Interfaces and Experiences (UI/UX)

      Skills you'll gain: Figma (Design Software), User Centered Design, User Interface and User Experience (UI/UX) Design, Responsive Web Design, Design Thinking, Web Design, Usability, Wireframing, Mobile Development, Prototyping, Web Applications, Typography

      4.5
      Rating, 4.5 out of 5 stars
      ·
      273 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      University of Illinois Urbana-Champaign

      Instructional Design Foundations and Applications

      Skills you'll gain: Instructional Design, Learning Theory, Instructional Strategies, Needs Assessment, Learning Styles, Problem Solving, Diversity Awareness, Communication

      4.1
      Rating, 4.1 out of 5 stars
      ·
      802 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      CVS Health Call Center Customer Service

      Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Customer experience improvement, Communication, Recruitment

      4.7
      Rating, 4.7 out of 5 stars
      ·
      384 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Conduct UX Research and Test Early Concepts

      Skills you'll gain: UI/UX Research, Usability Testing, User Research, User Experience Design, User Experience, Research Design, Presentations, Research Methodologies, Data Ethics, Interviewing Skills, Information Privacy, Diversity Awareness

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.9K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      I

      IIT Bombay

      Design Thinking and Innovation

      Skills you'll gain: Design Thinking, Human Centered Design, Prototyping, Solution Design, User Research, User Experience Design, Product Design, Scalability, Innovation, Cultural Diversity, Ideation, User Centered Design, User Feedback, Product Development, Diversity and Inclusion, Team Oriented, Usability Testing

      4.4
      Rating, 4.4 out of 5 stars
      ·
      8 reviews

      Beginner · Course · 1 - 3 Months

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    1…567…556

    In summary, here are 10 of our most popular service design courses

    • Customer Service Fundamentals: Knowledge Accelerators
    • Machine Design Part I: Georgia Institute of Technology
    • Design of Experiments: Arizona State University
    • Technical Support Fundamentals: Google
    • Fundamentals of UI/UX Design: Microsoft
    • Design Thinking for Innovation: University of Virginia
    • Web Design for Everybody: Basics of Web Development & Coding: University of Michigan
    • Designing User Interfaces and Experiences (UI/UX): IBM
    • Instructional Design Foundations and Applications: University of Illinois Urbana-Champaign
    • CVS Health Call Center Customer Service: CVS Health

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