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    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • Status: Free Trial
      Free Trial
      I

      IBM

      IBM AI Engineering

      Skills you'll gain: Prompt Engineering, Large Language Modeling, PyTorch (Machine Learning Library), Keras (Neural Network Library), Unsupervised Learning, Feature Engineering, Generative AI, Supervised Learning, Deep Learning, Natural Language Processing, Reinforcement Learning, Applied Machine Learning, Generative AI Agents, Scikit Learn (Machine Learning Library), Artificial Neural Networks, Jupyter, ChatGPT, Python Programming, Machine Learning, Data Science

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      21K reviews

      Intermediate · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Customer Journey Mapping

      Skills you'll gain: Generative AI Agents, Customer Analysis, AI Personalization, ChatGPT, Customer experience strategy (CX), Customer Insights, Real Time Data, Customer experience improvement, Prompt Engineering, Process Mapping, Trend Analysis, Persona Development, Consumer Behaviour, Analysis, Design

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      I

      IBM

      IBM AI Product Manager

      Skills you'll gain: Prompt Engineering, Generative AI, Product Management, New Product Development, Product Strategy, Financial Analysis, Product Roadmaps, Product Development, Product Planning, Generative AI Agents, Project Management Life Cycle, Innovation, Commercialization, Artificial Intelligence, Market Analysis, Stakeholder Management, Business Planning, Product Lifecycle Management, Product Improvement, Stakeholder Engagement

      4.7
      Rating, 4.7 out of 5 stars
      ·
      29K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      S

      Simplilearn

      Generative AI in Customer Service Operations Training

      Skills you'll gain: AI Personalization, Generative AI, Customer Support, Call Center Experience, Personalized Service, Customer Service, Customer experience improvement, Client Support, ChatGPT, Data Ethics, Business Process Automation, Self Service Technologies, Customer Insights, Customer Engagement, Customer experience strategy (CX), Automation, Prompt Engineering, Artificial Intelligence, Compliance Training, Operational Efficiency

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      V

      Vanderbilt University

      AI Agent Developer

      Skills you'll gain: Prompt Engineering, ChatGPT, Agentic systems, Generative AI Agents, Generative AI, OpenAI, Data Cleansing, Data Ethics, AI Personalization, Excel Formulas, Data Analysis, Artificial Intelligence, Large Language Modeling, Data Processing, Human Machine Interfaces, Software Development, Data Import/Export, Technical Communication, Unstructured Data, Automation

      4.8
      Rating, 4.8 out of 5 stars
      ·
      7.7K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      I

      IBM

      IBM Data Analyst

      Skills you'll gain: Data Storytelling, Data Visualization, Data Wrangling, SQL, Extract, Transform, Load, Pivot Tables And Charts, Matplotlib, Exploratory Data Analysis, Predictive Modeling, Relational Databases, Data Analysis, Data Visualization Software, Data Cleansing, Data Ethics, Dashboard, Jupyter, IBM Cognos Analytics, Microsoft Excel, Python Programming, Interviewing Skills

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      94K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Foundations of Digital Marketing and E-commerce

      Skills you'll gain: Data Storytelling, Marketing Channel, Digital Marketing, E-Commerce, Performance Measurement, Data-Driven Decision-Making, Marketing, Marketing Strategies, Digital Advertising, Marketing Analytics, Customer Analysis, Search Engine Marketing, Social Media Marketing, Search Engine Optimization, Email Marketing, Target Audience

      4.8
      Rating, 4.8 out of 5 stars
      ·
      29K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      G

      Google

      Google AI Essentials

      Skills you'll gain: Prompt Engineering, Generative AI, Large Language Modeling, Artificial Intelligence and Machine Learning (AI/ML), Productivity Software, Workforce Development, Applied Machine Learning, Business Solutions, Organizational Strategy, Business Process Automation, Social Studies, Innovation, Data Collection, Automation, Data Security, Human Machine Interfaces, Forecasting, Emerging Technologies, Analysis, Critical Thinking

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.2K reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      I

      IBM

      IBM DevOps and Software Engineering

      Skills you'll gain: CI/CD, Serverless Computing, Open Web Application Security Project (OWASP), Agile Software Development, Software Development Life Cycle, Test Driven Development (TDD), Agile Methodology, OpenShift, Linux Commands, GitHub, Software Architecture, DevOps, Microservices, Containerization, Cloud Computing Architecture, Software Engineering, Flask (Web Framework), System Monitoring, Jupyter, Application Development

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      61K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera

      Experience Essentials: Unlocking the UX Process with Miro

      Skills you'll gain: User Experience Design, User Centered Design, Design Research, Usability, Mockups, Wireframing, Prototyping

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I
      U
      I

      Multiple educators

      Data Science Foundations

      Skills you'll gain: Pseudocode, Data Literacy, Algorithms, Dashboard, Data Mining, Jupyter, Correlation Analysis, Pandas (Python Package), Plot (Graphics), Web Scraping, Data Analysis Software, Data Visualization Software, Data Analysis, Statistical Programming, Data Science, Data Collection, Machine Learning Algorithms, Unsupervised Learning, Machine Learning, Project Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      114K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for Google Cloud Certification: Cloud Architect

      Skills you'll gain: Prompt Engineering, Process Optimization, Kubernetes, Identity and Access Management, Cloud Infrastructure, Cloud Computing Architecture, Google Cloud Platform, Process Improvement, Virtual Machines, Microservices, Generative AI, Cloud Management, Cloud Applications, Containerization, Cloud Solutions, Cloud Services, CI/CD, Network Planning And Design, Cloud Computing, Cloud Security

      4.7
      Rating, 4.7 out of 5 stars
      ·
      59K reviews

      Intermediate · Professional Certificate · 3 - 6 Months

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    1…456…416

    In summary, here are 10 of our most popular customer experience courses

    • IBM AI Engineering: IBM
    • GenAI for Customer Journey Mapping: Coursera Instructor Network
    • IBM AI Product Manager: IBM
    • Generative AI in Customer Service Operations Training: Simplilearn
    • AI Agent Developer: Vanderbilt University
    • IBM Data Analyst: IBM
    • Foundations of Digital Marketing and E-commerce: Google
    • Google AI Essentials: Google
    • IBM DevOps and Software Engineering: IBM
    • Experience Essentials: Unlocking the UX Process with Miro: Coursera

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