Skills you'll gain: Control Objectives for Information and Related Technology (COBIT), Performance Management, IT Management, Information Technology, Governance, Data Governance, Compliance Management, Risk Management Framework, Project Design, Goal Setting, Process Development, Gap Analysis, Business Analysis, Continuous Improvement Process, Change Management, Enterprise Risk Management (ERM)

Skills you'll gain: Google Sheets, Data Visualization, User Feedback, Customer Insights, Customer Analysis, Customer Relationship Management, Google Workspace, Business Research, Performance Improvement

Skills you'll gain: Customer Retention, Expectation Management, Corporate Sustainability, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer Engagement, Customer Analysis, Customer Advocacy, Human Resource Strategy, Customer Relationship Building, Consultative Approaches, Market Opportunities, Value Propositions, Target Market, Innovation, Socioeconomics, Advocacy, Business Ethics, Environmental Issue

Skills you'll gain: Blockchain, Digital Assets, FinTech, Emerging Technologies, E-Commerce, Cryptography, Business Transformation, Distributed Computing, Payment Systems, Financial Services, Program Implementation, Network Security, Process Design, Information Privacy, Computer Security, Transaction Processing, Scalability, Contract Compliance, Governance

Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, Verbal Communication Skills, Active Listening, Communication

Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Desktop Support, Performance Metric, Service Improvement, Computer Hardware, Cyber Attacks, Technical Support, Customer Complaint Resolution, Digital Transformation, Operating Systems, Lifelong Learning, System Support

Skills you'll gain: Marketing Analytics, Customer Insights, Digital Marketing, Customer Data Management, Marketing Strategies, Social Media Marketing, Customer Relationship Management, Predictive Analytics, Advanced Analytics, Consumer Behaviour, Big Data, Data-Driven Decision-Making, Data Analysis

Skills you'll gain: Front Office, Telephone Skills, Guest Relations, Revenue Management, Greeting Customers, Hospitality, Hospitality Management, Customer Service, Verbal Communication Skills, Upselling, Office Management, Communication, Interpersonal Communications, Property Management Systems, Active Listening, Cross Selling, Prioritization

Skills you'll gain: Product Knowledge, Product Marketing, Product Management, Product Assortment, Product Strategy, Problem Solving, Performance Analysis, Analysis

Skills you'll gain: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Customer Engagement, Business Planning, Company, Product, and Service Knowledge, Communication

Skills you'll gain: Diversity Equity and Inclusion Initiatives, Benchmarking, Social Justice, Peer Review, Cultural Diversity, Program Evaluation, Research, Qualitative Research, Culture, Trend Analysis

Skills you'll gain: Growth Strategies, Performance Metric, Entrepreneurship, Go To Market Strategy, Product Management, Sales Strategy, New Business Development, Product Development, Business Marketing, Operational Efficiency, Business Strategy, Price Negotiation, Customer Acquisition Management, Return On Investment, Customer Insights