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Results for "voice of the customer (voc) analysis"
CVS Health
Skills you'll gain: Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Team Oriented, Teamwork, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Emotional Intelligence, Communication Strategies, Problem Solving
University of Colorado System
Skills you'll gain: Marketing Analytics, Probability & Statistics, Statistical Methods, Regression Analysis, Data-Driven Decision-Making, Data Ethics, Statistical Analysis, Statistical Hypothesis Testing, Customer Insights, Customer Analysis, Customer Retention, Correlation Analysis, Descriptive Statistics, Data Analysis, Analytics, Marketing Strategies, Statistical Modeling, Probability Distribution, Data Visualization
Skills you'll gain: Excel Formulas, Microsoft Excel, Spreadsheet Software, Power BI, Data Analysis, Data Cleansing, Business Metrics, Data Manipulation
DeepLearning.AI
Skills you'll gain: Data Ethics, Market Opportunities, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Team Building, Machine Learning, Strategic Thinking, Generative AI, Data Science, Deep Learning, Business Ethics, Artificial Neural Networks, Business Transformation
Skills you'll gain: Sales Strategy, Customer Analysis, Customer Relationship Management (CRM) Software, Data Cleansing, Customer Insights, Cross Selling, Sales, Customer Data Management, Upselling, Sales Prospecting, Data Quality, Customer Relationship Management, Advanced Analytics, Data Integrity, Data Analysis, Personalized Service, Customer Engagement, Data-Driven Decision-Making, Data Integration
Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, Verbal Communication Skills, Active Listening, Communication
University of Illinois Urbana-Champaign
Skills you'll gain: Innovation, New Product Development, Product Development, Customer Insights, Service Design, Customer Analysis, User Feedback, Needs Assessment, Consumer Behaviour, Business Strategies, Market Opportunities
Skills you'll gain: Customer Insights, Digital Marketing, Customer Analysis, Marketing Strategies, Marketing Planning, Content Marketing, Social Media Marketing, Marketing Effectiveness, Marketing Channel, Email Marketing, Marketing Communications, Target Audience, Persona Development, Marketing Analytics, E-Commerce, Search Engine Optimization
IE Business School
Skills you'll gain: Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Integrated Marketing Communications, Customer Analysis, Business Ethics, Market Research, Cross-Functional Collaboration, Employee Engagement
Macquarie University
Skills you'll gain: Marketing Analytics, Customer Insights, Digital Marketing, Customer Data Management, Marketing Strategies, Social Media Marketing, Customer Relationship Management, Predictive Analytics, Advanced Analytics, Consumer Behaviour, Big Data, Data-Driven Decision-Making, Data Analysis
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Success Management, Customer Service, Customer Support, Customer Engagement, Personalized Service, Operational Efficiency, Technology Strategies, Organizational Strategy, Data Ethics, Business Strategies, Automation, Information Privacy
Starweaver
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Business Strategies, Customer Success Management, Customer Retention, User Experience, Target Audience, Customer Communications Management, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability
In summary, here are 10 of our most popular voice of the customer (voc) analysis courses
- Call Center Customer Service: CVS Health
- Customer Data Analytics for Marketers: University of Colorado System
- Preparing Data for Analysis with Microsoft Excel: Microsoft
- AI For Everyone: DeepLearning.AI
- Customer Data, Analytics, and Segmentation: Microsoft
- Preparing for Your Call Center Customer Service Role: CVS Health
- Customer Centric Innovation: University of Illinois Urbana-Champaign
- Customer Understanding and Digital Marketing Channels: Unilever
- Branding and Customer Experience: IE Business School
- Marketing analytics: Know your customers: Macquarie University