• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Technical Support

    Technical Support Courses Online

    Study technical support for customer service excellence. Learn to troubleshoot, resolve issues, and support users.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Technical Support Course Catalog

    • C

      Coursera Project Network

      Rust for Beginners: Building Target Proximity Game

      Skills you'll gain: Game Design, Rust (Programming Language), Algorithms, Application Programming Interface (API), Programming Principles, Mobile Development, Data Structures, Real Time Data

      Beginner · Guided Project · Less Than 2 Hours

    • G

      Google Cloud

      Logging and Monitoring in Google Cloud - Français

      Skills you'll gain: Google Cloud Platform, Debugging, Application Performance Management, System Monitoring, Cloud Management, Event Monitoring, Real Time Data, Performance Tuning, Devops Tools, Cloud Applications, Development Environment, Continuous Monitoring, Performance Testing, Operational Databases, Cloud Computing Architecture

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      B

      Board Infinity

      Java EE Essentials: Best Practices for Enterprise Solutions

      Skills you'll gain: Software Design Patterns, Maintainability, Secure Coding, Java Platform Enterprise Edition (J2EE), Software Design, Java, Object Oriented Design, Enterprise Application Management, Enterprise Architecture, Model View Controller, Authentications, Application Servers, Application Security, Scalability, Software Architecture, System Monitoring, Code Review, Authorization (Computing), Debugging, Programming Principles

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      L

      L&T EduTech

      Highway Planning, Pavement Design and Construction

      Skills you'll gain: Construction Inspection, Construction, Construction Management, Civil Engineering, Civil and Architectural Engineering, Engineering Practices, Hydraulics, Grading (Landscape), Structural Analysis, Engineering Plans And Specifications, Environmental Engineering, Failure Analysis, Laboratory Testing, Engineering Software, Engineering Design Process, Plant Operations and Management, Technical Standard, Engineering Calculations, Engineering Analysis, Safety Assurance

      Advanced · Specialization · 3 - 6 Months

    • Status: Free
      Free
      A

      Amazon Web Services

      AWS CloudTrail Getting Started

      Skills you'll gain: AWS Identity and Access Management (IAM), Amazon Web Services, Identity and Access Management, Event Monitoring, Cloud Security, Security Information and Event Management (SIEM), Incident Response, Continuous Monitoring

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Instructor Network

      GenAI for Customer Service Teams

      Skills you'll gain: Generative AI, Team Oriented, Customer experience improvement, Self Service Technologies, Automation, Prompt Engineering, Customer Service, Artificial Intelligence, Customer Data Management, Customer Communications Management, Business Ethics

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      Foundations of Information Security and Incident Handling

      Skills you'll gain: Computer Security Incident Management, Incident Response, Incident Management, Vulnerability Management, Risk Management Framework, Security Management, Threat Management, Disaster Recovery, Vulnerability Assessments, Information Assurance, Cyber Security Policies, Computer Security Awareness Training, Continuous Monitoring, Security Controls, Technical Communication

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Meta

      التحضير لمقابلة عمل الترميز

      Skills you'll gain: Pseudocode, Data Structures, Algorithms, Programming Principles, Theoretical Computer Science, Software Visualization, Computer Science, Computational Thinking, Technical Communication, Program Development, Computational Logic

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Agile Process, Project, and Program Controls

      Skills you'll gain: Agile Project Management, Program Management, Sprint Retrospectives, Project Portfolio Management, Scaled Agile Framework, Agile Methodology, Project Management, Sprint Planning, Performance Measurement, Project Risk Management, User Acceptance Testing (UAT), Earned Value Management, Continuous Improvement Process, Vendor Contracts, Return On Investment

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Foundations of Unreal Engine 5 and Basic Environment Design

      Skills you'll gain: Unreal Engine, 3D Modeling, Computer Graphics, Virtual Environment, Visualization (Computer Graphics), Augmented and Virtual Reality (AR/VR), User Interface (UI)

      Beginner · Course · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      U

      University of Glasgow

      Machine Learning and its Applications

      Skills you'll gain: Artificial Neural Networks, Matlab, Supervised Learning, Applied Machine Learning, Machine Learning, Data Cleansing, Feature Engineering, Data Transformation, Classification And Regression Tree (CART), Predictive Modeling, Regression Analysis

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Routines in SQL: Stored procedures in SQL Server

      Skills you'll gain: Stored Procedure, Microsoft SQL Servers, Transact-SQL, SQL, Database Development, Procedure Development, Query Languages

      Intermediate · Guided Project · Less Than 2 Hours

    Technical Support learners also search

    Network Support
    Network
    Information Systems
    Network Analysis
    IT Support
    Advanced IT
    Computer Network
    Computer Network Programming
    1…212213214…226

    In summary, here are 10 of our most popular technical support courses

    • Rust for Beginners: Building Target Proximity Game: Coursera Project Network
    • Logging and Monitoring in Google Cloud - Français: Google Cloud
    • Java EE Essentials: Best Practices for Enterprise Solutions: Board Infinity
    • Highway Planning, Pavement Design and Construction: L&T EduTech
    • AWS CloudTrail Getting Started: Amazon Web Services
    • GenAI for Customer Service Teams: Coursera Instructor Network
    • Foundations of Information Security and Incident Handling: Packt
    • التحضير لمقابلة عمل الترميز: Meta
    • Agile Process, Project, and Program Controls: University of Maryland, College Park
    • Foundations of Unreal Engine 5 and Basic Environment Design: Packt

    Frequently Asked Questions about Technical Support

    Technical support refers to a range of services offered to users or customers when they encounter problems or have questions related to a particular technology product or service. It involves providing assistance, troubleshooting, and guidance to ensure the smooth functioning of the technology and addressing any issues that may arise.

    Overall, technical support plays a crucial role in ensuring users have a seamless and uninterrupted learning experience, and it is committed to resolving any technical challenges that may arise during the use of educational tools and resources.‎

    To excel in Technical Support, you need to acquire the following skills:

    1. Advanced Computer Troubleshooting: Understanding various hardware and software components, troubleshooting techniques, and effectively resolving technical issues is crucial.

    2. Operating Systems: Familiarize yourself with different operating systems like Windows, macOS, Linux, and their troubleshooting processes.

    3. Networking Fundamentals: Gain a solid understanding of network protocols, IP addressing, troubleshooting connectivity issues, and configuring routers and switches.

    4. Customer Service and Communication: Develop strong interpersonal skills to effectively communicate with customers, listen actively, provide empathetic support, and remain calm under pressure.

    5. Problem-Solving: Master critical thinking skills to analyze, diagnose, and resolve complex technical problems efficiently.

    6. Time Management: Efficiently manage your workload, prioritize tasks, and meet deadlines while maintaining high-quality support service.

    7. Documentation: Learn to effectively document troubleshooting steps, solutions, and customer interactions for future reference and knowledge sharing.

    8. Remote Support Tools: Familiarize yourself with remote support tools and software for troubleshooting and resolving issues remotely.

    9. Security: Understand common security threats, encryption methods, and best practices to safeguard customer data and prevent cyber attacks.

    10. Continual Learning: Stay updated with the latest trends, technologies, and advancements in the field of technical support through ongoing learning and professional development.

    Remember, gaining practical experience through internships, hands-on projects, or support-related roles can immensely enhance your technical support skills and make you a valuable asset in the field.‎

    With technical support skills, you can qualify for various job roles in the IT field. Some of the common job options include:

    1. Technical Support Specialist/Analyst: You can work as a technical support specialist, providing assistance and troubleshooting computer hardware, software, and network issues. This role involves analyzing and resolving technical problems for end-users.

    2. Help Desk Technician: As a help desk technician, you would be responsible for resolving technical issues via phone, email, or in-person. You would assist users in troubleshooting and provide solutions to software, hardware, and network problems.

    3. IT Support Specialist: This position involves providing technical assistance and support for various IT-related issues. You would assist users with software installations, network connectivity, system maintenance, and troubleshooting.

    4. Desktop Support Technician: This role focuses on providing technical support for desktop computers, peripherals, and software applications. You would help users with issues related to operating systems, software installations, and hardware malfunctions.

    5. Network Support Engineer: Network support engineers offer technical assistance in managing and maintaining computer networks. They troubleshoot network issues, provide network infrastructure support, and ensure network security and stability.

    6. Systems Administrator: With technical support skills, you can also pursue a career as a systems administrator. This role involves maintaining and configuring computer systems, managing servers, installing software, and ensuring system security.

    7. Field Technician: Field technicians travel to client locations to resolve technical issues on-site. They may install, repair, or maintain computer systems, networks, and equipment for clients.

    8. Customer Support Representative: As a customer support representative, you would handle customer inquiries, assist them with technical issues, and provide solutions. This role may involve providing technical support through various channels like phone, chat, or email.

    9. IT Trainer: With technical support skills, you can choose to become an IT trainer or instructor. In this role, you would share your technical knowledge and expertise by conducting training sessions and workshops on various IT-related topics.

    Remember, these are just a few examples, and the IT field offers a wide range of job opportunities to those with technical support skills.‎

    Technical Support is best suited for individuals who have a strong interest in technology and enjoy problem-solving. People who are patient, detail-oriented, and have excellent communication skills are also well-suited for this field. Additionally, individuals who are curious and enjoy continuously learning and staying updated with the latest technological advancements will thrive in a Technical Support role.‎

    Some topics that you can study related to Technical Support include:

    1. Computer Hardware and Software Troubleshooting: Learn how to identify and fix common computer hardware and software issues.

    2. Networking and Systems Administration: Understand the basics of setting up and managing network systems, including IP addressing, network protocols, and troubleshooting network connectivity problems.

    3. Operating Systems: Explore various operating systems like Windows, macOS, and Linux, and grasp the knowledge of installation, configuration, and troubleshooting techniques.

    4. Cybersecurity: Learn about different security measures, such as firewalls, antivirus software, and encryption, to protect computer systems from threats.

    5. Customer Service and Communication Skills: Enhance your ability to provide efficient technical support by learning how to communicate effectively, listen to customer needs, and handle difficult situations.

    6. Remote Support and Troubleshooting: Develop skills for providing technical support remotely, including troubleshooting software and hardware problems remotely.

    7. Help Desk Management: Learn about the processes and strategies involved in managing a technical support help desk, such as ticket management, prioritization, and escalation procedures.

    8. Data Backup and Recovery: Understand the importance of data backup and recovery, and learn how to create data backups, restore data, and prevent data loss.

    9. Virtualization and Cloud Computing: Explore virtualization technologies and cloud computing services to understand how they affect technical support and contribute to efficient IT infrastructure.

    10. ITIL (Information Technology Infrastructure Library) Framework: Gain knowledge about the ITIL framework, which provides best practices for IT service management processes, including incident management, problem management, and change management.

    These topics will equip you with the necessary skills and knowledge to excel in the field of Technical Support.‎

    Online Technical Support courses offer a convenient and flexible way to enhance your knowledge or learn new Technical support refers to a range of services offered to users or customers when they encounter problems or have questions related to a particular technology product or service. It involves providing assistance, troubleshooting, and guidance to ensure the smooth functioning of the technology and addressing any issues that may arise.

    Overall, technical support plays a crucial role in ensuring users have a seamless and uninterrupted learning experience, and it is committed to resolving any technical challenges that may arise during the use of educational tools and resources. skills. Choose from a wide range of Technical Support courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Technical Support, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog
    • Teaching Center

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Do Not Sell/Share
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok