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    Study technical support for customer service excellence. Learn to troubleshoot, resolve issues, and support users.

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    Explore the Technical Support Course Catalog

    • Status: Free Trial
      Free Trial
      I

      IBM

      Generative AI for Data Analysts

      Skills you'll gain: Prompt Engineering, Generative AI, Data Ethics, Data Storytelling, Interactive Data Visualization, Dashboard, ChatGPT, Analytics, Real Time Data, Data Analysis, Data Manipulation, Business Intelligence, Artificial Intelligence, Large Language Modeling, Data Cleansing, SQL, Data Visualization Software, Data Processing, Python Programming, Technical Writing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      7.9K reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      IBM

      Generative AI for Educators

      Skills you'll gain: Prompt Engineering, Generative AI, AI Personalization, ChatGPT, Data Ethics, Education Software and Technology, Learning Management Systems, Artificial Intelligence, Large Language Modeling, Information Privacy, Technical Writing, Data-Driven Decision-Making, Ethical Standards And Conduct, Image Analysis, Content Creation, Virtual Environment, Data Analysis, Mitigation, Data Security

      4.7
      Rating, 4.7 out of 5 stars
      ·
      7.8K reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Soporte de Tecnologías de la Información de Google

      Skills you'll gain: IT Infrastructure, Computer Networking, Desktop Support, Systems Administration, Network Troubleshooting, Remote Access Systems, Network Security, OSI Models, Hardening, Package and Software Management, Cybersecurity, Disaster Recovery, User Accounts, TCP/IP, Computer Security Awareness Training, Lightweight Directory Access Protocols, Computer Hardware, Technical Support, Software Installation, Help Desk Support

      4.9
      Rating, 4.9 out of 5 stars
      ·
      18K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Generative AI Fundamentals

      Skills you'll gain: Prompt Engineering, Generative AI, OpenAI, ChatGPT, Large Language Modeling, Deep Learning, Leadership and Management, Artificial Intelligence and Machine Learning (AI/ML), Data Ethics, Strategic Leadership, Business Development, Artificial Intelligence, Business Ethics, Innovation, Emerging Technologies, Business Transformation, IBM Cloud, Business Strategies, Digital Transformation, Content Creation

      4.7
      Rating, 4.7 out of 5 stars
      ·
      8.1K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Generative AI for Data Scientists

      Skills you'll gain: Prompt Engineering, Generative AI, Exploratory Data Analysis, ChatGPT, Predictive Modeling, Large Language Modeling, Artificial Intelligence, Data Science, Data Processing, Deep Learning, Data Analysis, Data Transformation, Technical Writing, Data Cleansing, Machine Learning, Image Analysis, Content Creation, Data Visualization Software, Virtual Environment, Natural Language Processing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      7.9K reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Generative AI for Data Engineers

      Skills you'll gain: Prompt Engineering, Generative AI, Extract, Transform, Load, Data Pipelines, ChatGPT, Data Ethics, Data Mining, Data Migration, Data Warehousing, Data Infrastructure, Data Architecture, Artificial Intelligence, Database Design, Large Language Modeling, Data Synthesis, Data Analysis, Technical Writing, Data Cleansing, Image Analysis, Content Creation

      4.7
      Rating, 4.7 out of 5 stars
      ·
      7.8K reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      V

      Vanderbilt University

      Prompt Engineering for Law

      Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI, OpenAI, Data Ethics, AI Personalization, Artificial Intelligence, Large Language Modeling, Legal Research, Legal Risk, Innovation, Information Privacy, Application Development, Scenario Testing, Performance Testing, Contract Review, Business Ethics

      4.8
      Rating, 4.8 out of 5 stars
      ·
      6.7K reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for Google Cloud Certification: Cloud DevOps Engineer

      Skills you'll gain: Prompt Engineering, Kubernetes, Application Performance Management, Site Reliability Engineering, Cloud Infrastructure, Google Cloud Platform, Microservices, Identity and Access Management, Generative AI, Cloud Applications, Cloud Services, CI/CD, Cloud Computing, System Monitoring, Containerization, Cloud Security, Application Deployment, Culture Transformation, Event Monitoring, Service Level

      4.7
      Rating, 4.7 out of 5 stars
      ·
      54K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      D

      Dell

      Dell Technologies Networking & Security Technical Support

      Skills you'll gain: Network Troubleshooting, Computer Security Incident Management, Incident Response, Incident Management, Cybersecurity, Cyber Security Strategy, Network Administration, Network Security, Cyber Attacks, Technical Support and Services, Network Architecture, Cyber Security Policies, Threat Detection, General Networking, Networking Hardware, Cyber Threat Intelligence, Network Monitoring, Computer Networking, Network Protocols

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for Google Cloud Certification: Cloud Architect

      Skills you'll gain: Prompt Engineering, Process Optimization, Kubernetes, Identity and Access Management, Cloud Infrastructure, Cloud Computing Architecture, Google Cloud Platform, Process Improvement, Virtual Machines, Microservices, Generative AI, Cloud Management, Cloud Applications, Containerization, Cloud Solutions, Cloud Services, CI/CD, Network Planning And Design, Cloud Computing, Cloud Security

      4.7
      Rating, 4.7 out of 5 stars
      ·
      59K reviews

      Intermediate · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      D

      DeepLearning.AI

      Improving Deep Neural Networks: Hyperparameter Tuning, Regularization and Optimization

      Skills you'll gain: Tensorflow, Deep Learning, Performance Tuning, Artificial Neural Networks, Machine Learning Algorithms, Applied Machine Learning, Supervised Learning, Artificial Intelligence

      4.9
      Rating, 4.9 out of 5 stars
      ·
      63K reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IBM

      Introduction to Data Science

      Skills you'll gain: SQL, Data Literacy, Relational Databases, Data Mining, Jupyter, Stored Procedure, Data Analysis Software, Database Design, Data Science, Data Visualization Software, Data Analysis, Statistical Programming, Data Modeling, Databases, R Programming, Database Management, Data Cleansing, Computer Programming Tools, Stakeholder Engagement, Python Programming

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      100K reviews

      Beginner · Specialization · 3 - 6 Months

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    In summary, here are 10 of our most popular technical support courses

    • Generative AI for Data Analysts: IBM
    • Generative AI for Educators: IBM
    • Soporte de Tecnologías de la Información de Google: Google
    • Generative AI Fundamentals: IBM
    • Generative AI for Data Scientists: IBM
    • Generative AI for Data Engineers: IBM
    • Prompt Engineering for Law: Vanderbilt University
    • Preparing for Google Cloud Certification: Cloud DevOps Engineer: Google Cloud
    • Dell Technologies Networking & Security Technical Support: Dell
    • Preparing for Google Cloud Certification: Cloud Architect: Google Cloud

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