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Explore the Customer Insights Course Catalog
Coursera Project Network
Skills you'll gain: Google Sheets, Excel Formulas, Spreadsheet Software, Customer Support, Service Level, Data Entry, Data Validation, Data Analysis, Data Integration, Service Management, Data Management
- Status: NewStatus: Free Trial
Skills you'll gain: Prompt Engineering, Generative AI, AI Personalization, ChatGPT, Data Ethics, Education Software and Technology, Learning Management Systems, Artificial Intelligence, Large Language Modeling, Information Privacy, Technical Writing, Data-Driven Decision-Making, Ethical Standards And Conduct, Image Analysis, Content Creation, Virtual Environment, Data Analysis, Mitigation, Data Security
- Status: Free Trial
Skills you'll gain: Prompt Engineering, Generative AI, Commercialization, Product Lifecycle Management, Product Improvement, Product Management, Stakeholder Communications, Customer experience improvement, Technical Product Management, ChatGPT, Risk Management, AI Personalization, New Product Development, Product Development, Product Strategy, Innovation, Business Ethics, Artificial Intelligence, Creativity, Large Language Modeling
- Status: Free Trial
Skills you'll gain: Data Warehousing, IBM Cognos Analytics, Dashboard, SQL, Data Visualization, Linux Commands, Database Administration, IBM DB2, Bash (Scripting Language), Data Pipelines, Interactive Data Visualization, Data Presentation, Apache Airflow, Database Design, MySQL, Database Management, Database Architecture and Administration, Extract, Transform, Load, Relational Databases, Big Data
- Status: Free Trial
University of Virginia
Skills you'll gain: Design Thinking, Digital Transformation, Product Management, Business Transformation, New Product Development, Innovation, Ideation, Product Lifecycle Management, Product Development, Technology Strategies, Product Improvement, Product Roadmaps, IT Management, Customer Engagement, Creative Problem-Solving, Team Management, Business Strategy, Marketing, Leadership and Management, Storytelling
- Status: Preview
Coursera Instructor Network
Skills you'll gain: Personalized Service, AI Personalization, Generative AI, Customer Service, Customer experience improvement, User Feedback, Business Workflow Analysis, Workflow Management, Customer Analysis, Customer Insights, Artificial Intelligence, Business Ethics, Natural Language Processing
- Status: Free Trial
Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, OpenAI, ChatGPT, Process Design, IBM Cloud, Machine Learning, Self Service Technologies, Business Process Automation, Artificial Intelligence, Deep Learning, Application Deployment, Automation, Large Language Modeling, Natural Language Processing, Technical Writing, Customer Service, Image Analysis, Data Science
- Status: Free Trial
Skills you'll gain: Target Audience, Customer experience strategy (CX), Social Media Marketing, Social Media Strategy, Social Media, Key Performance Indicators (KPIs), Marketing Channel, Goal Setting, Marketing Strategies, Marketing, Facebook, Instagram, Digital Marketing, Policy Development, LinkedIn
- Status: Free Trial
Skills you'll gain: Agile Software Development, Sprint Retrospectives, Software Development Life Cycle, User Story, Agile Methodology, Software Architecture, Development Environment, DevOps, Scrum (Software Development), Software Design, Computer Systems, Conflict Management, Cloud Computing, Infrastructure as Code (IaC), Agile Project Management, Sprint Planning, Leadership, Test Planning, Risk Management, Communication
- Status: Free Trial
Skills you'll gain: Prompt Engineering, Generative AI, Exploratory Data Analysis, ChatGPT, Predictive Modeling, Large Language Modeling, Artificial Intelligence, Data Science, Data Processing, Deep Learning, Data Analysis, Data Transformation, Technical Writing, Data Cleansing, Machine Learning, Image Analysis, Content Creation, Data Visualization Software, Virtual Environment, Natural Language Processing
- Status: Free Trial
University of Pennsylvania
Skills you'll gain: Go To Market Strategy, Branding, Strategic Marketing, Consumer Behaviour, Marketing, Brand Strategy, Marketing Planning, Customer experience strategy (CX), Marketing Channel, Brand Awareness, Target Market
- Status: Free Trial
CVS Health
Skills you'll gain: Retail Sales, Data Entry, Customer Inquiries, Customer Service, Team Oriented, Transaction Processing, Customer Data Management, E-Commerce, Order Management, Communication, Incident Management, Inventory Management System, Social Media, Time Management
Customer Insights learners also search
In summary, here are 10 of our most popular customer insights courses
- Create Customer Support Data with Google Sheets:Â Coursera Project Network
- Generative AI for Educators:Â IBM
- Generative AI for Product Managers:Â IBM
- IBM Data Warehouse Engineer:Â IBM
- Leading the Modern Day Business:Â University of Virginia
- GenAI for Customer Service Representatives:Â Coursera Instructor Network
- AI Foundations for Everyone:Â IBM
- Introduction to Social Media Marketing:Â Meta
- IBM IT Scrum Master:Â IBM
- Generative AI for Data Scientists:Â IBM