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    • Customer Insights

    Customer Insights Courses Online

    Explore customer insights methods for understanding consumer behavior. Learn to gather and analyze data to inform marketing and product development.

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    Explore the Customer Insights Course Catalog

    • Status: Free Trial
      Free Trial
      S

      Stanford University

      AI in Healthcare

      Skills you'll gain: Healthcare Ethics, Clinical Data Management, Clinical Research, Health Systems, Healthcare Industry Knowledge, Unstructured Data, Feature Engineering, Data Mining, Medical Records, Health Informatics, Data Ethics, Health Care Administration, Health Care, Machine Learning Algorithms, Data Processing, Artificial Intelligence and Machine Learning (AI/ML), Application Deployment, Machine Learning, Regulatory Compliance, Artificial Intelligence

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2.2K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      M

      Microsoft

      Microsoft Power BI Data Analyst

      Skills you'll gain: Power BI, Datamaps, Microsoft Excel, Microsoft Power Platform, Data Analysis, Data Visualization, Data Collection, Business Intelligence, Data Integration, Data Pipelines, Application Deployment, Database Design, Data Manipulation, Data Security, Microsoft 365, Timelines, Business Modeling, Data Mapping, Business Analytics, SQL

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      7.8K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Introduction to Customer Service

      Skills you'll gain: Customer Service, Greeting Customers, Active Listening, Time Management, Customer Complaint Resolution, Organizational Skills, Problem Solving, Prioritization, Empathy, Root Cause Analysis, Communication, Non-Verbal Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      252 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      Entrepreneurship

      Skills you'll gain: Growth Strategies, Customer Acquisition Management, Entrepreneurial Finance, Sales Presentation, Key Performance Indicators (KPIs), Peer Review, Presentations, Financial Analysis, Entrepreneurship, Financial Statements, Storytelling, Business Valuation, Target Market, Risk Analysis, Market Opportunities, Customer Demand Planning, Proposal Development, Brand Strategy, New Product Development, Finance

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.6K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      What is Data Science?

      Skills you'll gain: Data Literacy, Data Mining, Data Analysis, Data Science, Data-Driven Decision-Making, Big Data, Data Management, Analytics, Data Storage, Machine Learning, Deep Learning, Artificial Intelligence

      4.7
      Rating, 4.7 out of 5 stars
      ·
      76K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      S

      Starweaver

      Customer Relationship Management

      Skills you'll gain: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Business Relationship Management, Data-Driven Decision-Making, Customer Success Management, Marketing Analytics, Business Analytics, Target Market, Marketing Strategies, Sales Management, Performance Measurement, Performance Management, Business Development

      4.6
      Rating, 4.6 out of 5 stars
      ·
      228 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      CVS Health Call Center Customer Service

      Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Customer experience improvement, Communication, Recruitment

      4.7
      Rating, 4.7 out of 5 stars
      ·
      384 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • K

      Knowledge Accelerators

      Customer Service Fundamentals

      Skills you'll gain: Service Level Agreement, Problem Solving, Customer Support, Customer Service, Technical Support, Resource Management, Interpersonal Communications, Verbal Communication Skills, Customer Relationship Building, Active Listening, Communication, Writing and Editing, Technical Communication, Process Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.8K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IBM

      Introduction to Artificial Intelligence (AI)

      Skills you'll gain: Generative AI Agents, Generative AI, OpenAI, ChatGPT, Business Process Automation, Natural Language Processing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      20K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      V

      Vanderbilt University

      Generative AI Data Analyst

      Skills you'll gain: Prompt Engineering, ChatGPT, Data Storytelling, Data Presentation, Data Visualization, Data Cleansing, Interactive Data Visualization, Data-Driven Decision-Making, SQL, Microsoft Excel, Excel Formulas, Generative AI, Artificial Intelligence, Data Analysis, Large Language Modeling, Data Processing, Query Languages, Analytics, Data Import/Export, Databases

      4.8
      Rating, 4.8 out of 5 stars
      ·
      6.9K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      S

      Stanford University

      Introduction to Statistics

      Skills you'll gain: Statistics, Descriptive Statistics, Probability & Statistics, Statistical Analysis, Data Analysis, Statistical Methods, Statistical Modeling, Statistical Inference, Sampling (Statistics), Statistical Hypothesis Testing, Data Science, Regression Analysis, Exploratory Data Analysis, Probability, Probability Distribution

      4.6
      Rating, 4.6 out of 5 stars
      ·
      4.2K reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera

      Instagram Insights: Crack the Algorithm

      Skills you'll gain: Instagram, Content Performance Analysis, Content Creation, Social Media Content, Drive Engagement, Social Media, Social Media Marketing, Social Media Strategy, Customer Engagement

      Beginner · Course · 1 - 4 Weeks

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    1234…252

    In summary, here are 10 of our most popular customer insights courses

    • AI in Healthcare: Stanford University
    • Microsoft Power BI Data Analyst: Microsoft
    • Introduction to Customer Service: CVS Health
    • Entrepreneurship: University of Pennsylvania
    • What is Data Science? : IBM
    • Customer Relationship Management: Starweaver
    • CVS Health Call Center Customer Service: CVS Health
    • Customer Service Fundamentals: Knowledge Accelerators
    • Introduction to Artificial Intelligence (AI): IBM
    • Generative AI Data Analyst: Vanderbilt University

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