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Results for "customer engagement and retention"
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
Skills you'll gain: Stakeholder Engagement, Customer Engagement, Consultative Approaches, SAP Applications, Solution Selling, Technical Consulting, Customer Insights, Process Analysis, Business Analysis, Project Management, Business Requirements, Presentations
- Status: Free
Yale University
Skills you'll gain: Positive Behavior Support, Goal Setting, Resilience, Self-Awareness, Behavioral Economics, Emotional Intelligence, Mental Health, Psychology, Social Skills, Time Management
DeepLearning.AI
Skills you'll gain: Deep Learning, Artificial Neural Networks, Tensorflow, Supervised Learning, Keras (Neural Network Library), Artificial Intelligence, Machine Learning, Python Programming, NumPy, Performance Tuning
Multiple educators
Skills you'll gain: Dashboard, Pseudocode, Jupyter, Algorithms, Data Mining, Pandas (Python Package), Data Visualization Software, Correlation Analysis, Web Scraping, NumPy, R Programming, Probability & Statistics, Predictive Modeling, Big Data, Automation, Computer Programming Tools, GitHub, Data Analysis Software, Machine Learning Algorithms, Unsupervised Learning
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer Communications Management, Customer Relationship Management (CRM) Software, Personalized Service, Customer Insights, Customer Retention, Business Analytics, User Feedback, Marketing Analytics, Consumer Behaviour, Real Time Data
Coursera Project Network
Skills you'll gain: Exploratory Data Analysis, Feature Engineering, Data Analysis, PySpark, Data Cleansing, Data Import/Export, Data Transformation, Apache Spark, Decision Tree Learning, Predictive Modeling, Predictive Analytics, Business Analytics, Application Deployment, Machine Learning
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
University of Maryland, College Park
Skills you'll gain: Customer Retention, Customer Acquisition Management, Customer Insights, Customer Relationship Management, Brand Loyalty, Customer Engagement, Marketing Analytics, Customer Analysis, Data-Driven Decision-Making, Marketing Strategies, Growth Strategies, Business Metrics, Consumer Behaviour, Business Modeling, Predictive Modeling
Starweaver
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Business Strategies, Customer Success Management, Customer Retention, User Experience, Target Audience, Customer Communications Management, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
In summary, here are 10 of our most popular customer engagement and retention courses
- Customer Service Fundamentals: Knowledge Accelerators
- SAP Customer Engagement and Discovery: SAP
- The Science of Well-Being: Yale University
- Neural Networks and Deep Learning: DeepLearning.AI
- Data Science Foundations: IBM
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- GenAI for Customer Communication: Coursera Instructor Network
- Machine Learning with PySpark: Customer Churn Analysis: Coursera Project Network
- Improving Customer Retention: Coursera Instructor Network
- Customer Value, Acquisition, and Retention: University of Maryland, College Park