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Results for "customer complaint resolution"
- Status: Free
Emory University
Skills you'll gain: Conflict Management, Empathy, Emotional Intelligence, Discussion Facilitation, Diplomacy, Collaboration, Self-Awareness, Analytical Skills, Active Listening, Adaptability, Communication
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
Coursera Project Network
Skills you'll gain: Survey Creation, Customer Insights, Customer Analysis, Market Research, Research Design, Business Research
ESSEC Business School
Skills you'll gain: Negotiation, Conflict Management, Intercultural Competence, Cultural Diversity, Analysis, Value Propositions, De-escalation Techniques, Diplomacy, Peer Review, Process Design, Communication, Stakeholder Management, Interpersonal Communications, Active Listening, Brainstorming
ESSEC Business School
Skills you'll gain: Conflict Management, Negotiation, Diplomacy, Labor Relations, Discussion Facilitation, Stakeholder Management, Communication, Active Listening, International Relations, Analysis
ESSEC Business School
Skills you'll gain: Negotiation, Contract Negotiation, Conflict Management, Active Listening, Cultural Sensitivity, Intercultural Competence, Cultural Diversity, Verbal Communication Skills, Communication, Communication Strategies, Relationship Building, Diplomacy, Labor Relations, Interpersonal Communications, Strategic Partnership, Non-Verbal Communication, Leadership, Diversity Awareness, Analysis, Discussion Facilitation
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
Skills you'll gain: Stakeholder Engagement, Customer Engagement, Consultative Approaches, SAP Applications, Solution Selling, Technical Consulting, Customer Insights, Process Analysis, Business Analysis, Project Management, Business Requirements, Presentations
IE Business School
Skills you'll gain: Consumer Behaviour, Survey Creation, Market Research, Data Analysis, Marketing, Data Collection, Marketing Psychology, Marketing Strategies, Market Intelligence, Research Design, Target Market, Customer Analysis, Experimentation, Decision Making, B2B Sales
Kennesaw State University
Skills you'll gain: Customer Retention, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Analysis, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation
Skills you'll gain: Software Development Life Cycle, Agile Software Development, User Story, Sprint Retrospectives, Agile Methodology, DevOps, Kanban Principles, Development Environment, Information Technology, Software Engineering, Computer Hardware, Agile Project Management, Software Architecture, Software Design, Sprint Planning, Cloud Computing, Backlogs, Cloud-Native Computing, Programming Principles, Scrum (Software Development)
In summary, here are 10 of our most popular customer complaint resolution courses
- Conflict Transformation:Â Emory University
- Customer Service Fundamentals:Â Knowledge Accelerators
- Create a Customer Satisfaction Survey in Qualtrics:Â Coursera Project Network
- Negotiation, Mediation, and Conflict Resolution - Capstone Project:Â ESSEC Business School
- Mediation and Conflict Resolution:Â ESSEC Business School
- Negotiation, Mediation and Conflict Resolution:Â ESSEC Business School
- Introduction to Customer Service:Â CVS Health
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- SAP Customer Engagement and Discovery:Â SAP
- Investigación de mercados y comportamiento del consumidor: IE Business School