Skills you'll gain: Performance Metric, Control Panels, End User Training and Support, Self Service Technologies, Customer and Client Support, Graphical Tools

Skills you'll gain: Self Service Technologies, Process Improvement, Process Management, Business Process Improvement, Workflow Management, Personalized Service, Customer Engagement, Cost Management

Skills you'll gain: Inbound Calls, Network Routing, Outbound Calls, Security Controls, Customer Service, Operational Efficiency, Customer Engagement, Service Level

Skills you'll gain: Dashboard, Business Reporting, Management Reporting, Performance Reporting, Ad Hoc Reporting, Real Time Data, Call Center Experience, Administrative Support, Trend Analysis, Workforce Management