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    Customer Insights Courses Online

    Explore customer insights methods for understanding consumer behavior. Learn to gather and analyze data to inform marketing and product development.

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    Explore the Customer Insights Course Catalog

    • Status: Free Trial
      Free Trial
      V

      Vanderbilt University

      ChatGPT + Excel: AI-Enhanced Data Analysis & Insight

      Skills you'll gain: Prompt Engineering, ChatGPT, Data Storytelling, Data Visualization, Data Visualization Software, Data Presentation, Excel Formulas, Microsoft Excel, Data-Driven Decision-Making, Productivity Software, Artificial Intelligence, Data Validation, Large Language Modeling, Data Analysis, Data Quality, Generative AI, Analytics, Workflow Management, Automation, Exploratory Data Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      6.4K reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California, Davis

      Market Research

      Skills you'll gain: Focus Group, Quantitative Research, Survey Creation, Statistical Hypothesis Testing, Qualitative Research, Market Research, Sampling (Statistics), Data Synthesis, Data Literacy, Data Storytelling, Data Presentation, Statistical Methods, Presentations, Research Reports, Statistical Analysis, Regression Analysis, Proposal Writing, Market Analysis, Surveys, Report Writing

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.5K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      Leading People and Teams

      Skills you'll gain: Employee Coaching, Team Management, Team Leadership, Talent Management, Team Motivation, Talent Pipelining, Team Building, Visionary, Performance Appraisal, Influencing, Cross-Functional Team Leadership, Teamwork, Constructive Feedback, Goal Setting, Intercultural Competence, Leadership, Organizational Leadership, Personal Development, Persuasive Communication, Professional Development

      4.7
      Rating, 4.7 out of 5 stars
      ·
      11K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for Google Cloud Certification: Cloud Data Engineer

      Skills you'll gain: Data Pipelines, Google Cloud Platform, Dataflow, Data Lakes, Data Warehousing, Real Time Data, Data Visualization, Data Storage, Cloud Storage, Data Analysis, Data Processing, Big Data, Data Infrastructure, Tensorflow, Extract, Transform, Load, Database Design, Data Management, Data Integration, Apache Spark, Unstructured Data

      4.6
      Rating, 4.6 out of 5 stars
      ·
      19K reviews

      Intermediate · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Customer Journey Mapping

      Skills you'll gain: Generative AI Agents, Customer Analysis, AI Personalization, ChatGPT, Customer experience strategy (CX), Customer Insights, Real Time Data, Customer experience improvement, Prompt Engineering, Process Mapping, Trend Analysis, Persona Development, Consumer Behaviour, Analysis, Design

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Data Engineering, Big Data, and Machine Learning on GCP

      Skills you'll gain: Data Pipelines, Dataflow, Google Cloud Platform, Data Lakes, Data Warehousing, Real Time Data, Data Visualization, Cloud Storage, Big Data, Tensorflow, Data Infrastructure, Extract, Transform, Load, Data Integration, Apache Spark, Data Processing, Unstructured Data, Analytics, MLOps (Machine Learning Operations), Cloud API, Cloud Infrastructure

      4.6
      Rating, 4.6 out of 5 stars
      ·
      18K reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Introduction to Artificial Intelligence (AI)

      Skills you'll gain: Generative AI Agents, Generative AI, OpenAI, ChatGPT, Business Process Automation, Natural Language Processing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      20K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      AI For Business

      Skills you'll gain: AI Personalization, Machine Learning Methods, HR Tech, Data Ethics, Large Language Modeling, Generative AI, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning Algorithms, Big Data, Data Governance, Applied Machine Learning, Machine Learning, Human Resources, Analytics, Risk Modeling, Artificial Intelligence, Credit Risk, Customer Engagement, Governance, Business Transformation

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.5K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      M

      Meta

      Meta Social Media Marketing

      Skills you'll gain: Social Media Content, Social Media Management, Paid media, Social Media, Data Storytelling, Target Audience, Social Media Campaigns, Social Media Strategy, Social Media Marketing, Content Creation, Marketing Effectiveness, Content Performance Analysis, Customer experience strategy (CX), Advertising Campaigns, Marketing Budgets, Instagram, Presentations, Digital Marketing, Marketing, Brand Management

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      22K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      S

      Simplilearn

      Generative AI in Customer Service Operations Training

      Skills you'll gain: AI Personalization, Generative AI, Customer Support, Call Center Experience, Personalized Service, Customer Service, Customer experience improvement, Client Support, ChatGPT, Data Ethics, Business Process Automation, Self Service Technologies, Customer Insights, Customer Engagement, Customer experience strategy (CX), Automation, Prompt Engineering, Artificial Intelligence, Compliance Training, Operational Efficiency

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      G

      Google

      Google Prompting Essentials

      Skills you'll gain: Data Visualization, Prompt Engineering, Data Presentation, Graphing, ChatGPT, Generative AI Agents, Generative AI, AI Personalization, Spreadsheet Software, Concision, Artificial Intelligence, Ideation, Report Writing, Business Correspondence, Complex Problem Solving, Document Management, Solution Design, Critical Thinking, Human Centered Design, Machine Learning

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.7K reviews

      Beginner · Specialization · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      I

      IBM

      IBM Data Science

      Skills you'll gain: Data Wrangling, SQL, Unsupervised Learning, Matplotlib, Data Literacy, Feature Engineering, Relational Databases, Data Visualization Software, Professional Networking, Predictive Modeling, Plotly, Supervised Learning, Dashboard, Exploratory Data Analysis, Generative AI, Seaborn, Data Visualization, Data Mining, Jupyter, Data Science

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      145K reviews

      Beginner · Professional Certificate · 3 - 6 Months

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    In summary, here are 10 of our most popular customer insights courses

    • ChatGPT + Excel: AI-Enhanced Data Analysis & Insight: Vanderbilt University
    • Market Research: University of California, Davis
    • Leading People and Teams: University of Michigan
    • Preparing for Google Cloud Certification: Cloud Data Engineer: Google Cloud
    • GenAI for Customer Journey Mapping: Coursera Instructor Network
    • Data Engineering, Big Data, and Machine Learning on GCP: Google Cloud
    • Introduction to Artificial Intelligence (AI): IBM
    • AI For Business: University of Pennsylvania
    • Meta Social Media Marketing: Meta
    • Generative AI in Customer Service Operations Training: Simplilearn

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