• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Technical Support

    Technical Support Courses Online

    Study technical support for customer service excellence. Learn to troubleshoot, resolve issues, and support users.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Technical Support Course Catalog

    • C

      Coursera Project Network

      Créer des maquettes professionnelles avec Moqups

      Skills you'll gain: Mockups, Visualization (Computer Graphics), Wireframing, Web Design, Prototyping, User Interface and User Experience (UI/UX) Design, Collaborative Software, Data Sharing

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Diagramas de afinidad en Miro

      Skills you'll gain: Collaborative Software, Brainstorming, Information Architecture, Organizational Skills, Productivity

      Beginner · Guided Project · Less Than 2 Hours

    • P

      Packt

      Jq Command Tutorials for Bash Shell Scripting

      Skills you'll gain: Bash (Scripting Language), JSON, Shell Script, Scripting, Linux Commands, Scripting Languages, Unix Commands, Cloud API, Restful API, Command-Line Interface, Kubernetes, Software Installation

      Intermediate · Course · 3 - 6 Months

    • P

      Packt

      Mastering WidgetKit in SwiftUI 4, iOS 16 with Dynamic Island

      Skills you'll gain: Apple iOS, Swift Programming, Apple Xcode, Mobile Development, Cross Platform Development, User Interface (UI), Application Programming Interface (API), Real Time Data, Data Modeling

      Intermediate · Course · 3 - 6 Months

    • G

      Google Cloud

      Responsible AI for Developers: Interpretability & Transparency - 繁體中文

      Skills you'll gain: Data Ethics, Data Analysis, Data Modeling, Artificial Intelligence, Machine Learning, Technical Communication

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Publier des designs sur Slack avec Canva pour entreprises

      Skills you'll gain: Slack (Software), Marketing Materials, Marketing Design, Collaborative Software, Shared Media, Multimedia, Content Creation, Social Media Content, Calendar Management, User Accounts, Cloud-Based Integration

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      F

      Fundação Instituto de Administração

      Tecnologias emergentes para executivos

      Skills you'll gain: Innovation, Digital Transformation, Technical Management, Technology Strategies, Business Transformation, Business Leadership, Emerging Technologies, Business Technologies, Data Strategy, Business Strategies, Technology Solutions, Blockchain, Risk Management, Internet Of Things, Decision Making, Artificial Intelligence

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      IT Systems Design and Analysis 

      Skills you'll gain: Unified Modeling Language, Systems Analysis, Systems Design, Systems Architecture, Business Process Modeling, Requirements Analysis, Software Architecture, User Requirements Documents, Functional Requirement, Process Flow Diagrams, Business Process, Risk Analysis, Feasibility Studies, Object Oriented Design

      Intermediate · Course · 1 - 4 Weeks

    • C

      Capitals Coalition

      Valorizar a natureza e pessoas para melhor tomada de decisão

      Skills you'll gain: Stakeholder Engagement, Stakeholder Management, Environmental Social And Corporate Governance (ESG), Corporate Sustainability, Business Risk Management, Business Valuation, Cost Benefit Analysis, Sustainability Reporting, Natural Resource Management, Human Capital, Decision Making, Project Scoping, Data Collection

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Gemini in Google Docs - Bahasa Indonesia

      Skills you'll gain: Google Workspace, Generative AI, Prompt Engineering, Technical Writing, Productivity

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Network Traffic Analysis with Wireshark

      Skills you'll gain: Incident Response, Intrusion Detection and Prevention, Cyber Threat Hunting, Threat Detection, Network Monitoring, Network Security, Technical Communication, Distributed Denial-Of-Service (DDoS) Attacks, Network Troubleshooting, Network Analysis, Cybersecurity, Network Protocols, Anomaly Detection, TCP/IP

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IBM

      Software Testing, Deployment, and Maintenance Strategies

      Skills you'll gain: Test Planning, User Acceptance Testing (UAT), Software Quality Assurance, Test Case, Quality Assurance, Software Testing, Agile Methodology, Release Management, Software Documentation, Technical Documentation, Test Automation, Regression Testing, Continuous Deployment, Usability Testing, Functional Testing, Application Deployment, Debugging, Maintainability

      Intermediate · Course · 1 - 4 Weeks

    Technical Support learners also search

    Network Support
    Network
    Information Systems
    Network Analysis
    IT Support
    Advanced IT
    Computer Network
    Computer Network Programming
    1…221222223…225

    In summary, here are 10 of our most popular technical support courses

    • Créer des maquettes professionnelles avec Moqups: Coursera Project Network
    • Diagramas de afinidad en Miro: Coursera Project Network
    • Jq Command Tutorials for Bash Shell Scripting: Packt
    • Mastering WidgetKit in SwiftUI 4, iOS 16 with Dynamic Island: Packt
    • Responsible AI for Developers: Interpretability & Transparency - 繁體中文: Google Cloud
    • Publier des designs sur Slack avec Canva pour entreprises: Coursera Project Network
    • Tecnologias emergentes para executivos: Fundação Instituto de Administração
    • IT Systems Design and Analysis : SkillUp EdTech
    • Valorizar a natureza e pessoas para melhor tomada de decisão: Capitals Coalition
    • Gemini in Google Docs - Bahasa Indonesia: Google Cloud

    Frequently Asked Questions about Technical Support

    Technical support refers to a range of services offered to users or customers when they encounter problems or have questions related to a particular technology product or service. It involves providing assistance, troubleshooting, and guidance to ensure the smooth functioning of the technology and addressing any issues that may arise.

    Overall, technical support plays a crucial role in ensuring users have a seamless and uninterrupted learning experience, and it is committed to resolving any technical challenges that may arise during the use of educational tools and resources.‎

    To excel in Technical Support, you need to acquire the following skills:

    1. Advanced Computer Troubleshooting: Understanding various hardware and software components, troubleshooting techniques, and effectively resolving technical issues is crucial.

    2. Operating Systems: Familiarize yourself with different operating systems like Windows, macOS, Linux, and their troubleshooting processes.

    3. Networking Fundamentals: Gain a solid understanding of network protocols, IP addressing, troubleshooting connectivity issues, and configuring routers and switches.

    4. Customer Service and Communication: Develop strong interpersonal skills to effectively communicate with customers, listen actively, provide empathetic support, and remain calm under pressure.

    5. Problem-Solving: Master critical thinking skills to analyze, diagnose, and resolve complex technical problems efficiently.

    6. Time Management: Efficiently manage your workload, prioritize tasks, and meet deadlines while maintaining high-quality support service.

    7. Documentation: Learn to effectively document troubleshooting steps, solutions, and customer interactions for future reference and knowledge sharing.

    8. Remote Support Tools: Familiarize yourself with remote support tools and software for troubleshooting and resolving issues remotely.

    9. Security: Understand common security threats, encryption methods, and best practices to safeguard customer data and prevent cyber attacks.

    10. Continual Learning: Stay updated with the latest trends, technologies, and advancements in the field of technical support through ongoing learning and professional development.

    Remember, gaining practical experience through internships, hands-on projects, or support-related roles can immensely enhance your technical support skills and make you a valuable asset in the field.‎

    With technical support skills, you can qualify for various job roles in the IT field. Some of the common job options include:

    1. Technical Support Specialist/Analyst: You can work as a technical support specialist, providing assistance and troubleshooting computer hardware, software, and network issues. This role involves analyzing and resolving technical problems for end-users.

    2. Help Desk Technician: As a help desk technician, you would be responsible for resolving technical issues via phone, email, or in-person. You would assist users in troubleshooting and provide solutions to software, hardware, and network problems.

    3. IT Support Specialist: This position involves providing technical assistance and support for various IT-related issues. You would assist users with software installations, network connectivity, system maintenance, and troubleshooting.

    4. Desktop Support Technician: This role focuses on providing technical support for desktop computers, peripherals, and software applications. You would help users with issues related to operating systems, software installations, and hardware malfunctions.

    5. Network Support Engineer: Network support engineers offer technical assistance in managing and maintaining computer networks. They troubleshoot network issues, provide network infrastructure support, and ensure network security and stability.

    6. Systems Administrator: With technical support skills, you can also pursue a career as a systems administrator. This role involves maintaining and configuring computer systems, managing servers, installing software, and ensuring system security.

    7. Field Technician: Field technicians travel to client locations to resolve technical issues on-site. They may install, repair, or maintain computer systems, networks, and equipment for clients.

    8. Customer Support Representative: As a customer support representative, you would handle customer inquiries, assist them with technical issues, and provide solutions. This role may involve providing technical support through various channels like phone, chat, or email.

    9. IT Trainer: With technical support skills, you can choose to become an IT trainer or instructor. In this role, you would share your technical knowledge and expertise by conducting training sessions and workshops on various IT-related topics.

    Remember, these are just a few examples, and the IT field offers a wide range of job opportunities to those with technical support skills.‎

    Technical Support is best suited for individuals who have a strong interest in technology and enjoy problem-solving. People who are patient, detail-oriented, and have excellent communication skills are also well-suited for this field. Additionally, individuals who are curious and enjoy continuously learning and staying updated with the latest technological advancements will thrive in a Technical Support role.‎

    Some topics that you can study related to Technical Support include:

    1. Computer Hardware and Software Troubleshooting: Learn how to identify and fix common computer hardware and software issues.

    2. Networking and Systems Administration: Understand the basics of setting up and managing network systems, including IP addressing, network protocols, and troubleshooting network connectivity problems.

    3. Operating Systems: Explore various operating systems like Windows, macOS, and Linux, and grasp the knowledge of installation, configuration, and troubleshooting techniques.

    4. Cybersecurity: Learn about different security measures, such as firewalls, antivirus software, and encryption, to protect computer systems from threats.

    5. Customer Service and Communication Skills: Enhance your ability to provide efficient technical support by learning how to communicate effectively, listen to customer needs, and handle difficult situations.

    6. Remote Support and Troubleshooting: Develop skills for providing technical support remotely, including troubleshooting software and hardware problems remotely.

    7. Help Desk Management: Learn about the processes and strategies involved in managing a technical support help desk, such as ticket management, prioritization, and escalation procedures.

    8. Data Backup and Recovery: Understand the importance of data backup and recovery, and learn how to create data backups, restore data, and prevent data loss.

    9. Virtualization and Cloud Computing: Explore virtualization technologies and cloud computing services to understand how they affect technical support and contribute to efficient IT infrastructure.

    10. ITIL (Information Technology Infrastructure Library) Framework: Gain knowledge about the ITIL framework, which provides best practices for IT service management processes, including incident management, problem management, and change management.

    These topics will equip you with the necessary skills and knowledge to excel in the field of Technical Support.‎

    Online Technical Support courses offer a convenient and flexible way to enhance your knowledge or learn new Technical support refers to a range of services offered to users or customers when they encounter problems or have questions related to a particular technology product or service. It involves providing assistance, troubleshooting, and guidance to ensure the smooth functioning of the technology and addressing any issues that may arise.

    Overall, technical support plays a crucial role in ensuring users have a seamless and uninterrupted learning experience, and it is committed to resolving any technical challenges that may arise during the use of educational tools and resources. skills. Choose from a wide range of Technical Support courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Technical Support, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog
    • Teaching Center

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Do Not Sell/Share
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok