Amazon Web Services
AWS Cloud Support Associate Professional Certificate
Amazon Web Services

AWS Cloud Support Associate Professional Certificate

Launch your career in cloud computing. Build job-ready skills and gain credentials to go from beginner to job-ready in 4 months or less. No degree or prior experience required.

Oksana Hoeckele
Alex G.
Russell Sayers

Instructors: Oksana Hoeckele

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6,098 already enrolled

Earn a career credential that demonstrates your expertise
4.8

(197 reviews)

Beginner level

Recommended experience

3 months
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.8

(197 reviews)

Beginner level

Recommended experience

3 months
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Analyze customer feedback and experiences to provide insights to internal teams for improving services.

  • Master advanced troubleshooting techniques to develop unique solutions tailored to customer needs.

  • Develop strategies to drive and optimize customer communication during critical events.

  • Implement processes to efficiently track, prioritize, and analyze customer technology incidents and problems.

Details to know

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Taught in English

Prepare for a career in Information Technology

  • Receive professional-level training from Amazon Web Services
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Amazon Web Services
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Professional Certificate - 7 course series

Introduction to Information Technology and AWS Cloud

Course 16 hours4.8 (379 ratings)

What you'll learn

  • Gain a foundational understanding of how computers work

  • Learn how computers talk to each other to exchange data

Skills you'll gain

Category: Cloud Computing
Category: Javascript
Category: Amazon S3
Category: Information Technology
Category: Hypertext Markup Language (HTML)
Category: Servers
Category: Amazon Web Services
Category: Operating Systems
Category: Public Cloud
Category: Amazon Elastic Compute Cloud
Category: Network Security
Category: Web Servers
Category: Web Applications
Category: Computer Systems
Category: IT Infrastructure
Category: Data Centers
Category: Computer Hardware

AWS Cloud Technical Essentials

Course 221 hours4.8 (5,790 ratings)

What you'll learn

  • Describe terminology and concepts related to AWS services   

  • Articulate key concepts of AWS security measures and AWS Identity and Access Management (IAM)    

  • You will learn to distinguish among several AWS compute services, including Amazon EC2, AWS Lambda, and Amazon ECS.

  • Understand AWS database and storage offerings, including Amazon Relational Database Service (Amazon RDS), Amazon DynamoDB, and Amazon S3.    

Skills you'll gain

Category: Load Balancing
Category: Amazon S3
Category: Amazon Elastic Compute Cloud
Category: AWS Identity and Access Management (IAM)
Category: Serverless Computing
Category: Scalability
Category: Cloud Computing
Category: Virtual Private Networks (VPN)
Category: General Networking
Category: Amazon Web Services
Category: Virtual Machines
Category: Amazon CloudWatch
Category: Cloud Infrastructure
Category: Cloud Storage
Category: Databases
Category: Cloud Security
Category: Containerization
Category: Amazon DynamoDB

Skills and Best Practices for Cloud Support Associates

Course 34 hours4.9 (19 ratings)

What you'll learn

Skills you'll gain

Category: Root Cause Analysis
Category: Technical Support
Category: Automation
Category: Generative AI
Category: Amazon Web Services
Category: Cloud Solutions
Category: Customer Service
Category: Relationship Management
Category: Communication
Category: Customer Relationship Management
Category: Verbal Communication Skills
Category: Innovation
Category: Cloud Computing
Category: Problem Management

Cloud Support Essentials: A Technical Approach

Course 410 hours4.7 (17 ratings)

What you'll learn

Skills you'll gain

Category: Network Troubleshooting
Category: Linux Commands
Category: Linux
Category: Command-Line Interface
Category: Network Protocols
Category: File Management
Category: Network Security
Category: Linux Administration
Category: Amazon Web Services
Category: Scenario Testing
Category: Technical Support
Category: Network Administration

Automation in the AWS Cloud

Course 58 hours4.6 (63 ratings)

What you'll learn

Skills you'll gain

Category: AWS CloudFormation
Category: Infrastructure as Code (IaC)
Category: Automation
Category: Bash (Scripting Language)
Category: Amazon Elastic Compute Cloud
Category: Command-Line Interface
Category: Configuration Management
Category: IT Automation
Category: Patch Management
Category: Continuous Monitoring
Category: Shell Script
Category: Amazon Web Services
Category: Scripting
Category: Infrastructure As A Service (IaaS)

What you'll learn

  • Introductory level Python programming and Python packages

  • Explain the different roles in an organization building software

Skills you'll gain

Category: Serverless Computing
Category: Scripting
Category: Amazon Web Services
Category: Microservices
Category: Amazon DynamoDB
Category: Service Oriented Architecture
Category: Software Architecture
Category: Relational Databases
Category: Python Programming
Category: Database Systems
Category: Programming Principles
Category: Databases
Category: Cloud Computing Architecture
Category: Automation
Category: API Gateway
Category: Development Environment
Category: Cloud Applications
Category: Application Development
Category: NoSQL

Capstone: Preparing to work as a Cloud Support Associate

Course 710 hours4.5 (17 ratings)

What you'll learn

Skills you'll gain

Category: Cloud Computing Architecture
Category: Technical Support
Category: Amazon Web Services
Category: Software Architecture
Category: Cloud Computing
Category: Technical Documentation
Category: Technical Consulting
Category: Artificial Intelligence
Category: Debugging
Category: Network Troubleshooting
Category: Product Support
Category: Technical Communication

Instructors

Alex G.
Amazon Web Services
9 Courses65,798 learners
Russell Sayers
Amazon Web Services
18 Courses107,299 learners
Morgan Willis
Amazon Web Services
29 Courses826,237 learners

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¹Career improvement (i.e. promotion, raise) based on Coursera learner outcome survey responses, United States, 2021.