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Explore the CRM Course Catalog
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
University of Virginia
Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Marketing Strategies, Regression Analysis, Data-Driven Decision-Making, Brand Management, Resource Allocation, Customer Insights, Predictive Analytics, Statistical Analysis, A/B Testing, Consumer Behaviour, Return On Investment
Coursera Project Network
Skills you'll gain: Billing & Invoicing, Inventory Management System, Accounting Software, Customer Relationship Management (CRM) Software, Sales Tax, Inventory Control, Small Business Accounting, Accounts Receivable, Payroll Systems, Cloud Security
Fundação Instituto de Administração
Skills you'll gain: Customer Relationship Management, Data-Driven Decision-Making, Sales Process, Customer Engagement, Big Data, Customer Insights, Customer Retention, Business Analytics, Target Market, Business Metrics, Analytics, Consumer Behaviour, Artificial Intelligence
Macquarie University
Skills you'll gain: Overcoming Objections, Influencing, Risk Management Framework, Persuasive Communication, Governance, Storytelling, Risk Management, Change Management, Organizational Change, Rapport Building, Meeting Facilitation, Conflict Management, Enterprise Risk Management (ERM), Business Transformation, Risk Analysis, Negotiation, Organizational Effectiveness, Stakeholder Management, Leadership, Process Management
Vanderbilt University
Skills you'll gain: ChatGPT, Calendar Management, Organizational Skills, Generative AI, Artificial Intelligence, Gmail, HubSpot CRM, Business Process Automation, Google Workspace, Google Sheets, Workflow Management, Data Integration, Automation, Creative Thinking, Creativity, Google Docs, Data Processing, Business Correspondence, Customer Inquiries, Real Time Data
University of Virginia
Skills you'll gain: Marketing Strategies, MarTech, Digital Transformation, Marketing, Marketing Analytics, Data-Driven Decision-Making, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Business Strategy, Customer Insights, Competitive Analysis, Network Analysis, Real Time Data, Customer Relationship Management
West Virginia University
Skills you'll gain: Sales Management, Sales Territory Management, Recruitment, Sales Training, Sales Strategy, Account Management, Talent Recruitment, Expense Management, Sales Process, Organizational Structure, Sales, Inside Sales, Business Ethics, Employee Training, Forecasting, Compensation Management, Budgeting, Performance Appraisal, Operating Expense, Team Motivation
- Status: Free
Coursera Instructor Network
Skills you'll gain: Salesforce, Salesforce Development, Customer Relationship Management, Data Security, Service Design, System Configuration, Sales Pipelines, Automation, Business Process Automation, Data Validation
University of California, Irvine
Skills you'll gain: Salesforce, Salesforce Development, Data Quality, Data Modeling, Data Integration, Business Process Automation, Email Marketing, Data Security, Data Cleansing, Data Management, Business Process, User Accounts, Data Governance, Customer Relationship Management (CRM) Software, Workflow Management, Customer Engagement, Dashboard, Customer Relationship Management, Business Reporting, Stakeholder Engagement
Coursera Project Network
Skills you'll gain: HubSpot CRM, Revenue Forecasting, Customer Relationship Management, Sales Management, Sales Pipelines, Sales Process, Customer Acquisition Management, Lead Generation
Coursera Project Network
Skills you'll gain: Canva (Software), Data Visualization, Data Presentation, Sales Presentations, Customer Relationship Management (CRM) Software, Workflow Management, Target Market, Market Analysis, Graphic and Visual Design, Content Creation, User Accounts
In summary, here are 10 of our most popular crm courses
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Marketing Analytics:Â University of Virginia
- Getting Started with ProfitBooks :Â Coursera Project Network
- CRM, Dados e o Futuro Centrado no Cliente: Fundação Instituto de Administração
- Influencing: Storytelling, Change Management and Governance:Â Macquarie University
- ChatGPT + Zapier: AI-Powered Email Mastery:Â Vanderbilt University
- Artificial Intelligence in Marketing:Â University of Virginia
- Sales Operations/Management:Â West Virginia University
- Salesforce Design Mastery: CRM Customization:Â Coursera Instructor Network
- Salesforce Fundamentals:Â University of California, Irvine