• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Service

    Customer Service Courses Online

    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Service Course Catalog

    • Status: Free Trial
      Free Trial
      A

      Amazon Web Services

      AWS Cloud Technical Essentials

      Skills you'll gain: Amazon CloudWatch, Amazon Web Services, AWS Identity and Access Management (IAM), Amazon DynamoDB, Amazon S3, Amazon Elastic Compute Cloud, Load Balancing, Cloud Computing, Cloud Storage, Serverless Computing, Scalability, User Accounts, System Monitoring, Databases, Virtual Private Networks (VPN), General Networking, Containerization

      4.8
      Rating, 4.8 out of 5 stars
      ·
      6.1K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University at Buffalo

      Digital Manufacturing & Design Technology

      Skills you'll gain: Model Based Systems Engineering, Product Lifecycle Management, Programmable Logic Controllers, Peer Review, Cloud Security, Systems Engineering, Control Systems, Computer Security Incident Management, Incident Response, Digital Transformation, Process Design, Data Sharing, Application Security, Cybersecurity, Data Collection, Anomaly Detection, Professional Networking, Enterprise Resource Planning, Information Management, Product Design

      4.6
      Rating, 4.6 out of 5 stars
      ·
      6.9K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Machine Learning on Google Cloud

      Skills you'll gain: Feature Engineering, Generative AI, Tensorflow, Google Cloud Platform, Keras (Neural Network Library), MLOps (Machine Learning Operations), Artificial Intelligence and Machine Learning (AI/ML), Data Management, Data Governance, Data Pipelines, Dataflow, Workflow Management, Application Deployment, Deep Learning, Managed Services, Cloud Solutions, Machine Learning Methods, Data Processing, Cloud Computing, Machine Learning

      4.4
      Rating, 4.4 out of 5 stars
      ·
      3.7K reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Vertex AI Search for Retail

      Skills you'll gain: Dataflow, Google Cloud Platform, Data Pipelines, Data Visualization, Serverless Computing, Apache Kafka, Big Data, Cloud Security, Data Processing, MLOps (Machine Learning Operations), Data Infrastructure, AI Personalization, API Gateway, Real Time Data, System Monitoring, Tensorflow, Cloud Infrastructure, Cloud Computing, Identity and Access Management, Debugging

      4.6
      Rating, 4.6 out of 5 stars
      ·
      16K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Introduction to Cloud Computing

      Skills you'll gain: Cloud Computing Architecture, Cloud Computing, Cloud Security, Cloud Services, Cloud Infrastructure, Public Cloud, Cloud Storage, Serverless Computing, Cloud-Native Computing, Application Deployment, Hybrid Cloud Computing, Identity and Access Management, Virtualization, Virtual Machines, Microservices, DevOps

      4.6
      Rating, 4.6 out of 5 stars
      ·
      7.4K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      N

      Northwestern University

      Organizational Leadership

      Skills you'll gain: Influencing, Persuasive Communication, Negotiation, Design Thinking, Leadership, Leadership Development, Crisis Management, Human Centered Design, Innovation, Strategic Communication, Organizational Leadership, Ideation, Professional Development, Storytelling, Marketing Analytics, Leadership and Management, Brainstorming, Teamwork, Marketing Strategies, Marketing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      5.2K reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Advanced Business Analytics

      Skills you'll gain: Predictive Modeling, Data Storytelling, Data Presentation, Predictive Analytics, Exploratory Data Analysis, Data Governance, Business Analytics, Analytics, Statistical Modeling, Operations Research, Relational Databases, Data Visualization, Data Analysis, Data-Driven Decision-Making, Business Intelligence, Big Data, Business Analysis, Databases, Organizational Structure, SQL

      4.6
      Rating, 4.6 out of 5 stars
      ·
      5.2K reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      A

      Adobe

      Adobe Content Creator

      Skills you'll gain: Social Media, Typography, Content Creation, Social Media Management, Web Content, Video Editing, Digital Design, Generative AI, Graphic Design, Content Marketing, Logo Design, Content Strategy, Customer Engagement, Adobe Photoshop, Creative Design, Visual Design, Storytelling, Infographics, Color Theory, Branding

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.2K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Preview
      Preview
      D

      Duke University

      Behavioral Finance

      Skills you'll gain: Behavioral Economics, Decision Making, Consumer Behaviour, Strategic Decision-Making, Finance, Economics, Financial Analysis, Risk Analysis, Psychology

      4.4
      Rating, 4.4 out of 5 stars
      ·
      4.4K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      A

      Adobe

      Adobe Marketing Specialist

      Skills you'll gain: Promotional Strategies, Social Media Content, Content Marketing, Social Media Strategy, Social Media Marketing, Creative Design, Target Audience, Marketing Communications, Digital Marketing, Cross-Channel Marketing, Digital Design, Generative AI, Marketing Strategies, Personalized Service, Campaign Management, Content Strategy, Data Ethics, Graphic Design, Advertising, Market Research

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.2K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      L

      Ludwig-Maximilians-Universität München (LMU)

      Competitive Strategy and Organization Design

      Skills you'll gain: Customer Retention, Mergers & Acquisitions, Game Theory, Organizational Structure, Business Strategy, Organizational Strategy, Competitive Analysis, Strategic Thinking, Strategic Partnership, Product Strategy, Organizational Effectiveness, Organizational Change, Growth Strategies, Strategic Marketing, Business Development, Strategic Decision-Making, Strategic Planning, Market Dynamics, New Product Development, Go To Market Strategy

      4.7
      Rating, 4.7 out of 5 stars
      ·
      3.7K reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Marketing in a Digital World

      Skills you'll gain: Marketing, Marketing Strategies, Marketing Channel, Digital Advertising, Market Dynamics, Digital Marketing, Consumer Behaviour, Product Development, Digital Transformation, Innovation, Brand Management, Product Promotion, Retail Sales, Customer Engagement, Content Creation

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      17K reviews

      Beginner · Course · 1 - 4 Weeks

    Customer Service learners also search

    Business
    Business Management
    Management
    Business Development
    Operations Management
    Project Management
    Operations Analytics
    Business Projects
    1…111213…302

    In summary, here are 10 of our most popular customer service courses

    • AWS Cloud Technical Essentials: Amazon Web Services
    • Digital Manufacturing & Design Technology: University at Buffalo
    • Machine Learning on Google Cloud: Google Cloud
    • Vertex AI Search for Retail: Google Cloud
    • Introduction to Cloud Computing: IBM
    • Organizational Leadership: Northwestern University
    • Advanced Business Analytics: University of Colorado Boulder
    • Adobe Content Creator: Adobe
    • Behavioral Finance: Duke University
    • Adobe Marketing Specialist: Adobe

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Do Not Sell/Share
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok