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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • Status: Free Trial
      Free Trial
      G

      Goodwill Industries International

      Goodwill® Career Coach and Navigator

      Skills you'll gain: Constructive Feedback, Employee Onboarding, Ethical Standards And Conduct, Talent Pipelining, Professional Development, Stakeholder Engagement, Client Services, Virtual Teams, Diversity and Inclusion, Coaching, Recruitment, Conflict Management, Professional Networking, Customer Relationship Management, Relationship Building, Interviewing Skills, Goal Setting, Communication, Client Support, Recruitment Strategies

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      407 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Loan Officers: Revolutionizing Credit Scoring

      Skills you'll gain: Loan Origination, General Lending, Data Ethics, Consumer Lending, Credit Risk, Generative AI, Commercial Lending, Customer Communications Management, Risk Analysis, Regulation and Legal Compliance, Artificial Intelligence, Business Process Automation, Business Ethics, Risk Management

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Starweaver

      AI-Powered Business Operations

      Skills you'll gain: Business Process Modeling, Data Storytelling, Business Process Management, Customer Insights, Data Visualization, Storytelling, Business Process Automation, Generative AI, Process Design, Sales Strategy, Sales Presentation, Process Analysis, User Story, Product Roadmaps, Corporate Sustainability, Innovation, Customer Relationship Management (CRM) Software, Artificial Intelligence, Product Knowledge, Environmental Social And Corporate Governance (ESG)

      Intermediate · Specialization · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Construction Management Fundamentals

      Skills you'll gain: Construction Management, Construction Estimating, Contract Management, Project Controls, Construction Engineering, Cost Estimation, Construction, Project Risk Management, Project Performance, Project Schedules, Commercial Construction, Project Management, Environmental Engineering, Building Design, Project Implementation, Cost Control, Continuous Quality Improvement (CQI), Business Planning, Leadership, Leadership Development

      4.8
      Rating, 4.8 out of 5 stars
      ·
      73 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Meta

      Data Analytics Methods for Marketing

      Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Marketing, Marketing Strategies, Customer Analysis, Target Audience, Marketing Channel, Return On Investment, Advertising, A/B Testing, Customer Relationship Management, Sales Process, Business Metrics, Data Analysis, Regression Analysis, Forecasting, Statistical Methods

      4.7
      Rating, 4.7 out of 5 stars
      ·
      275 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Resumen de ventas y CRM

      Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Sales Process, Salesforce, Sales Pipelines, Sales, B2B Sales, Sales Support, Customer Data Management, Databases, Data Management, Data Cleansing, Business-To-Consumer

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Digital Marketing

      Skills you'll gain: Data Storytelling, Marketing Analytics, Data Presentation, Customer Relationship Management, Digital Media Strategy, Marketing Communications, Search Engine Marketing, Digital Marketing, Analytics, Marketing Planning, Marketing, Web Analytics, Campaign Management, Business Analytics, Direct Marketing, User Experience, Digital Transformation, Data Analysis, Marketing Strategies, Data Visualization

      4.7
      Rating, 4.7 out of 5 stars
      ·
      23K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Digital Transformation

      Skills you'll gain: Digital Transformation, Business Transformation, Technology Strategies, Design Thinking, Growth Strategies, Business Technologies, Business Strategy, Corporate Strategy, Innovation, Emerging Technologies, Business Process Management, Change Management, Competitive Analysis, Internet Of Things, Artificial Intelligence

      4.8
      Rating, 4.8 out of 5 stars
      ·
      6.3K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Opportunity Management in Salesforce

      Skills you'll gain: Sales Pipelines, Sales Process, Sales Operations, Salesforce, Sales Enablement, Sales Support, Order Management, Product Knowledge, Contract Management, Collaborative Software, Request For Quotation (RFQ)

      4.7
      Rating, 4.7 out of 5 stars
      ·
      236 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      Universidad Austral

      Marketing Digital

      Skills you'll gain: Social Media, Social Media Strategy, Social Media Marketing, Google Ads, Digital Marketing, Customer Relationship Management, Media Buying, Social Media Campaigns, Marketing Analytics, Campaign Management, LinkedIn, Online Advertising, Facebook, Web Analytics, Digital Media Strategy, Pay Per Click Advertising, Marketing Strategies, Marketing, Paid media, Analytics

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2.7K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Marketing, Communication, and PR

      Skills you'll gain: Marketing and Public Relations, Integrated Marketing Communications, Public Relations, Communication Planning, Marketing Communications, Storytelling, Media and Communications, Strategic Communication, Target Audience, Media Strategy, Digital Media Strategy, Performance Analysis, Campaign Management, Performance Measurement, Content Creation, Ethical Standards And Conduct, Generative AI Agents

      4.8
      Rating, 4.8 out of 5 stars
      ·
      19 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      S

      S.P. Jain Institute of Management and Research

      Marketing Management

      Skills you'll gain: Product Strategy, Marketing Strategies, Marketing Planning, Marketing Management, Marketing Analytics, Integrated Marketing Communications, Product Lifecycle Management, Business Strategy, Brand Strategy, Brand Management, Target Market, Market Analysis, Marketing Communications, Marketing Channel, Consumer Behaviour

      4.8
      Rating, 4.8 out of 5 stars
      ·
      19 reviews

      Beginner · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular crm courses

    • Goodwill® Career Coach and Navigator: Goodwill Industries International
    • GenAI for Loan Officers: Revolutionizing Credit Scoring: Coursera Instructor Network
    • AI-Powered Business Operations: Starweaver
    • Construction Management Fundamentals: University of Maryland, College Park
    • Data Analytics Methods for Marketing: Meta
    • Resumen de ventas y CRM: Salesforce
    • Digital Marketing: University of Illinois Urbana-Champaign
    • Digital Transformation: University of Virginia
    • Opportunity Management in Salesforce: Salesforce
    • Marketing Digital: Universidad Austral

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