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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Principais Elementos do Sucesso do Cliente

      Skills you'll gain: Customer Success Management, Customer Analysis, Customer Retention, Customer experience strategy (CX), Customer Engagement, Customer Relationship Management, Customer Insights, Organizational Structure, Key Performance Indicators (KPIs), Business Metrics, Organizational Change, Value Propositions

      4.8
      Rating, 4.8 out of 5 stars
      ·
      18 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      E

      Emory University

      Marketing Channel Governance

      Skills you'll gain: Marketing Channel, Cross-Channel Marketing, Brand Management, Strategic Partnership, Vendor Relationship Management, Customer Relationship Management, Relationship Management, E-Commerce, Business Marketing, B2B Sales, Market Analysis

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Sales Analysis with Claude

      Skills you'll gain: Sales Strategy, AI Personalization, Sales, Sales Process, Customer Analysis, Customer experience strategy (CX), Data Analysis, Trend Analysis, Data-Driven Decision-Making, Customer Insights, Predictive Analytics, Artificial Intelligence

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      O Mundo dos Negócios das Subscrições

      Skills you'll gain: Customer Success Management, Software As A Service, Customer Retention, Business Modeling, Customer experience strategy (CX), Customer Relationship Management, Business Transformation, Business Strategies, Technology Strategies, Revenue Management, Service Level Agreement, Cloud Services, Consumer Behaviour

      4.7
      Rating, 4.7 out of 5 stars
      ·
      15 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Sales Ops: Automating Workflow Efficiency

      Skills you'll gain: HubSpot CRM, Sales Process, Generative AI Agents, Data Entry, Customer Relationship Management, Lead Generation, Business Process Automation, Sales, Sales Strategy, Workflow Management, Operational Efficiency, Automation, Process Optimization, Data Management

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Marketing Analysts: Innovate Marketing Strategies

      Skills you'll gain: Marketing Analytics, Customer Analysis, Generative AI, Marketing Effectiveness, Performance Analysis, Campaign Management, Marketing Strategies, Customer Insights, Data Ethics, Social Media Campaigns, Real Time Data, Target Market, Business Ethics, Artificial Intelligence

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      D

      Dell

      Setting Up Your Sale

      Skills you'll gain: Technical Sales, Digital Transformation, Data Centers, Market Research, Sales, Sales Presentation, Customer Insights, Customer Relationship Building, Inside Sales, Rapport Building, Outside Sales, Interviewing Skills, Solution Selling, Communication, Technology Strategies

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Sales Prospecting Mastery with Lemlist: AI-Driven Strategies

      Skills you'll gain: Lead Generation, Sales Pipelines, HubSpot CRM, Sales Prospecting, Sales Process, B2B Sales, Marketing Automation, Campaign Management, LinkedIn, Performance Analysis, Generative AI Agents, AI Personalization, Email Marketing, Customer Relationship Management (CRM) Software, Content Creation, Artificial Intelligence

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Sales Development Representatives

      Skills you'll gain: Sales Development, Sales Enablement, Generative AI Agents, Sales Strategy, Sales, Sales Process, Lead Generation, Prompt Engineering, Business Ethics, Customer Insights, Customer Engagement

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      E

      Emory University

      Driving Customer Equity with AI

      Skills you'll gain: Customer Retention, Customer Analysis, Marketing Automation, Marketing Effectiveness, Customer Insights, Customer Acquisition Management, Marketing Analytics, Marketing Strategies, MarTech, Customer Relationship Management, AI Personalization, Predictive Modeling

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Call Centers: AI-Driven Customer Success

      Skills you'll gain: Customer Insights, ChatGPT, AI Personalization, Customer Engagement, Generative AI, Customer experience improvement, Cost Reduction, Prompt Engineering, Personalized Service, Workflow Management, Inbound Calls, Customer Service, Operational Efficiency, Artificial Intelligence, Automation, Analysis

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      How to Become a Trusted Advisor with Jagdish Sheth

      Skills you'll gain: Brand Loyalty, B2B Sales, Value Propositions, Strategic Partnership, Customer experience strategy (CX), Personalized Service, Business Relationship Management, Customer Insights, Customer Relationship Management, Consultative Approaches, Digital Transformation, Automation

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular crm courses

    • Principais Elementos do Sucesso do Cliente: Fundação Instituto de Administração
    • Marketing Channel Governance: Emory University
    • Sales Analysis with Claude : Coursera Instructor Network
    • O Mundo dos Negócios das Subscrições: Fundação Instituto de Administração
    • GenAI for Sales Ops: Automating Workflow Efficiency: Coursera Instructor Network
    • GenAI for Marketing Analysts: Innovate Marketing Strategies: Coursera Instructor Network
    • Setting Up Your Sale: Dell
    • Sales Prospecting Mastery with Lemlist: AI-Driven Strategies: Coursera Project Network
    • GenAI for Sales Development Representatives: Coursera Instructor Network
    • Driving Customer Equity with AI: Emory University

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