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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • Status: Preview
      Preview
      U

      University of Virginia

      L'analyse marketing

      Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Customer Retention, Brand Management, Marketing, Brand Awareness, Marketing Strategies, Data-Driven Decision-Making, Regression Analysis, Customer Analysis, Customer Insights, Analytics, Consumer Behaviour, Return On Investment, Statistical Analysis

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Sales Teams

      Skills you'll gain: AI Personalization, Sales Enablement, Generative AI Agents, Sales Strategy, Sales, Sales Process, Large Language Modeling, Prompt Engineering, Data-Driven Decision-Making, Customer Engagement, Accountability, Operational Efficiency, Automation, Business Ethics

      4
      Rating, 4 out of 5 stars
      ·
      7 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      I

      IE Business School

      Marketing Management Essentials: Product and Branding

      Skills you'll gain: Market Trend, Product Lifecycle Management, Product Strategy, Product Marketing, Product Management, Market Analysis, Competitive Analysis, Market Dynamics, Marketing Strategies, Growth Strategies, Demand Planning

      4.3
      Rating, 4.3 out of 5 stars
      ·
      6 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Marketing Automation with AI and HubSpot: Plan to Execution

      Skills you'll gain: Marketing Automation, Prompt Engineering, Dashboard, Marketing Analytics, HubSpot CRM, Campaign Management, Lead Generation, Marketing Strategies, Email Marketing, Workflow Management, ChatGPT, MarTech, Customer Relationship Management (CRM) Software

      4.8
      Rating, 4.8 out of 5 stars
      ·
      8 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Selecting the Right Customer & Channel

      Skills you'll gain: Customer Retention, Customer Acquisition Management, Loyalty Programs, Marketing Channel, Customer Relationship Management, Customer Engagement, Customer Analysis, Business Marketing, Target Market, Consumer Behaviour, Business-To-Consumer, B2B Sales, E-Commerce, Strategic Decision-Making, Market Analysis

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      K

      Keller Williams

      Establish Clients for Life with Sellers

      Skills you'll gain: Real Estate Transactions, Real Estate Sales, Client Services, Lead Generation, Customer Relationship Management, Sales Prospecting, Customer Relationship Building, Sales Presentation, Administrative Support, Negotiation, Marketing, Contract Management, Real Estate

      4.4
      Rating, 4.4 out of 5 stars
      ·
      15 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Leading Transformation

      Skills you'll gain: Business Transformation, Drive Engagement, Organizational Change, Culture Transformation, Business Leadership, Leadership, Business Communication, Change Management, Business Process, Strategic Leadership, Communication, Environmental Social And Corporate Governance (ESG), Overcoming Obstacles

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Account Managers: Personalizing Client Engagement

      Skills you'll gain: Account Management, AI Personalization, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Engagement, Workflow Management, Prompt Engineering, Business Process Automation, Automation, Communication, Customer Insights, Predictive Modeling, Analytics

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      FAIR Institute

      Practical Applications of FAIRâ„¢ for Cyber Risk Management

      Skills you'll gain: Cyber Risk, Risk Analysis, Cyber Security Strategy, Cyber Security Assessment, Risk Management, Security Awareness, Stakeholder Communications, Enterprise Risk Management (ERM), Vulnerability Assessments, Governance Risk Management and Compliance, Financial Analysis, Compliance Reporting, Data-Driven Decision-Making

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      L

      LearnKartS

      Salesforce Admin and App Builder

      Skills you'll gain: Dashboard, Salesforce, Object-Relational Mapping, Salesforce Development, Application Deployment, Customer Relationship Management, Workflow Management, Relational Databases, Data Visualization, User Accounts, Report Writing, Data Import/Export, Data Access, Data Validation, Data Security, Sales Pipelines, Data Sharing, Database Administration, Data Management, Business Logic

      4.1
      Rating, 4.1 out of 5 stars
      ·
      8 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Foundations of Effective Sales Pipeline Management

      Skills you'll gain: Sales Pipelines, Lead Generation, Sales Development, Sales Process, Sales Management, Sales Prospecting, Sales, Customer Relationship Management, Prospecting and Qualification, Automation

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Salesforce Certified AI Specialist Certification

      Skills you'll gain: Salesforce, Generative AI, Artificial Intelligence, Data Ethics, Large Language Modeling, Customer Relationship Management, Data Modeling, Automation, Predictive Modeling, Data Security

      Intermediate · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular crm courses

    • L'analyse marketing: University of Virginia
    • GenAI for Sales Teams: Coursera Instructor Network
    • Marketing Management Essentials: Product and Branding: IE Business School
    • Marketing Automation with AI and HubSpot: Plan to Execution: Coursera Project Network
    • Selecting the Right Customer & Channel : University of Maryland, College Park
    • Establish Clients for Life with Sellers: Keller Williams
    • Leading Transformation: Fundação Instituto de Administração
    • GenAI for Account Managers: Personalizing Client Engagement: Coursera Instructor Network
    • Practical Applications of FAIRâ„¢ for Cyber Risk Management: FAIR Institute
    • Salesforce Admin and App Builder: LearnKartS

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