• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • De Escalation Techniques
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "de-escalation techniques"

    • Status: Preview
      Preview
      U

      Universitat Autònoma de Barcelona

      Corrección, estilo y variaciones de la lengua española

      Skills you'll gain: Language Competency, Spanish Language, Language Interpretation, Translation, and Studies, Vocabulary, Grammar, Proofreading, Writing and Editing, Style Guides

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.6K reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      IBM

      Generative AI for Customer Support

      Skills you'll gain: Prompt Engineering, Generative AI, Customer Support, Standard Operating Procedure, Customer Service, ChatGPT, Personalized Service, Artificial Intelligence, Large Language Modeling, Customer experience improvement, Business Process Automation, Technical Writing, Automation, Image Analysis, Content Creation, Virtual Environment, Natural Language Processing, Data-Driven Decision-Making, Business Ethics

      4.7
      Rating, 4.7 out of 5 stars
      ·
      7.8K reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Preview
      Preview
      P

      Pontificia Universidad Católica del Perú

      Analítica y ciencia de datos para negocios

      Skills you'll gain: Data Transformation, Business Analytics, Anomaly Detection, R Programming, Data Cleansing, Analytics, Project Management Life Cycle, Databases, Business Analysis, Data Quality, Data Analysis, Data Science, Dimensionality Reduction, Unsupervised Learning, Big Data, Supervised Learning

      4.3
      Rating, 4.3 out of 5 stars
      ·
      55 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      C

      Campus BBVA

      Business Analytics

      Skills you'll gain: Data Storytelling, Descriptive Statistics, Business Analytics, Data Analysis, Data Quality, Probability & Statistics, Statistical Methods, Analytics, Data Visualization, Statistical Inference, Statistical Analysis, Statistical Hypothesis Testing, Data-Driven Decision-Making, Big Data, Data Integrity, Trend Analysis, Project Management Life Cycle

      4.5
      Rating, 4.5 out of 5 stars
      ·
      183 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for Google Cloud Certification: Cloud DevOps Engineer

      Skills you'll gain: Prompt Engineering, Kubernetes, Application Performance Management, Site Reliability Engineering, Cloud Infrastructure, Google Cloud Platform, Microservices, Identity and Access Management, Generative AI, Cloud Applications, Cloud Services, CI/CD, Cloud Computing, System Monitoring, Containerization, Cloud Security, Application Deployment, Culture Transformation, Event Monitoring, Service Level

      4.7
      Rating, 4.7 out of 5 stars
      ·
      54K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Ask Questions to Make Data-Driven Decisions

      Skills you'll gain: Stakeholder Communications, Data Literacy, Spreadsheet Software, Dashboard, Data-Driven Decision-Making, Problem Solving, Data Analysis, Analytical Skills, Excel Formulas, Expectation Management, Quantitative Research

      4.7
      Rating, 4.7 out of 5 stars
      ·
      34K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      Y

      Yale University

      Everyday Parenting: The ABCs of Child Rearing

      Skills you'll gain: Behavior Management, Positive Behavior Support, Parent Communication, Working With Children, Conflict Management, Mental Health Diseases and Disorders, Family Therapy, Child Development, Adaptability, Stress Management, Problem Solving, Complex Problem Solving

      4.9
      Rating, 4.9 out of 5 stars
      ·
      3.1K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      D

      DeepLearning.AI

      Supervised Machine Learning: Regression and Classification

      Skills you'll gain: Supervised Learning, Feature Engineering, Regression Analysis, Applied Machine Learning, Scikit Learn (Machine Learning Library), Predictive Modeling, Machine Learning, Python Programming, NumPy, Statistical Modeling, Algorithms

      4.9
      Rating, 4.9 out of 5 stars
      ·
      29K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      Universidade de São Paulo

      UX / UI: Fundamentos para o design de interface

      Skills you'll gain: User Interface and User Experience (UI/UX) Design, Information Architecture, Prototyping, User Experience, User Interface (UI) Design, Usability, UI/UX Research, Persona (User Experience), Wireframing, User Research, Usability Testing, Web Design, Mockups, Web Content Accessibility Guidelines, Style Guides, Design Elements And Principles, Responsive Web Design, Verification And Validation

      4.5
      Rating, 4.5 out of 5 stars
      ·
      787 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Modern Video Editing Techniques

      Skills you'll gain: Video Editing, Post-Production, Motion Graphics, Video Production, Editing, Animations, Typography

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Accomplishment STAR Techniques for Job Interviews

      Skills you'll gain: Interviewing Skills, Storytelling, Presentations, Concision, Verbal Communication Skills, Professional Development, Communication, Business Writing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      390 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      G

      Google

      Process Data from Dirty to Clean

      Skills you'll gain: Data Cleansing, Data Integrity, Data Quality, Sampling (Statistics), Data Transformation, Data Validation, Data Wrangling, Data Manipulation, Data Analysis, SQL, Sample Size Determination, Exploratory Data Analysis, Spreadsheet Software

      4.8
      Rating, 4.8 out of 5 stars
      ·
      18K reviews

      Beginner · Course · 1 - 3 Months

    1…8910…506

    In summary, here are 10 of our most popular de-escalation techniques courses

    • Corrección, estilo y variaciones de la lengua española: Universitat Autònoma de Barcelona
    • Generative AI for Customer Support: IBM
    • Analítica y ciencia de datos para negocios: Pontificia Universidad Católica del Perú
    • Business Analytics: Campus BBVA
    • Preparing for Google Cloud Certification: Cloud DevOps Engineer: Google Cloud
    • Ask Questions to Make Data-Driven Decisions: Google
    • Everyday Parenting: The ABCs of Child Rearing: Yale University
    • Supervised Machine Learning: Regression and Classification : DeepLearning.AI
    • UX / UI: Fundamentos para o design de interface: Universidade de São Paulo
    • Modern Video Editing Techniques: University of Colorado Boulder

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Do Not Sell/Share
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok