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Results for "customer analysis"
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Support, Customer Service, Technical Support, Resource Management, Interpersonal Communications, Verbal Communication Skills, Customer Relationship Building, Active Listening, Communication, Writing and Editing, Technical Communication, Process Management
- Status: Preview
Coursera Instructor Network
Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), User Feedback, Customer Engagement, Customer Insights, Customer Analysis, Continuous Improvement Process, Focus Group, Data-Driven Decision-Making
- Status: Free Trial
CVS Health
Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Customer experience improvement, Communication, Recruitment
- Status: Free Trial
University of Illinois Urbana-Champaign
Skills you'll gain: Financial Statement Analysis, Performance Measurement, Financial Analysis, Variance Analysis, Management Accounting, Finance, Return On Investment, Income Statement, Budgeting, Balance Sheet, Financial Management, Accounting, Financial Forecasting, Performance Analysis, Financial Modeling, Financial Statements, Organizational Strategy, Cost Accounting, Equities, Key Performance Indicators (KPIs)
- Status: Preview
Yale University
Skills you'll gain: Growth Mindedness, Optimism, Positive Behavior Support, Goal Setting, Resilience, Self-Motivation, Self-Awareness, Behavior Management, Psychology, Decision Making, Productivity, Mental Health, Social Skills, Mindfulness
- Status: Preview
Yale University
Skills you'll gain: Psychology, Mental and Behavioral Health Specialties, Human Development, Scientific Methods, Clinical Psychology, Research, Culture, Social Sciences, Learning Theory, Psychiatry, Child Development, Neurology, Critical Thinking, Problem Solving
- Status: Preview
University of Virginia
Skills you'll gain: Marketing Analytics, Marketing, Customer Retention, Marketing Strategies, Data-Driven Decision-Making, Regression Analysis, Analytics, Customer Insights, Brand Awareness, Consumer Behaviour, Return On Investment, A/B Testing
- Status: NewStatus: Preview
Starweaver
Skills you'll gain: Credit Risk, Lending and Underwriting, Risk Modeling, Business Risk Management, Risk Analysis, Risk Management, Technical Communication, Financial Statement Analysis, Financial Analysis, Decisiveness, Balance Sheet, Cash Flows
- Status: Free Trial
Skills you'll gain: Desktop Support, Technical Support, Computer Hardware, Software Installation, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Architecture, Computer Networking, Microsoft Windows, Technical Communication, Linux, Virtual Machines
- Status: Free Trial
Skills you'll gain: Data Ethics, Data Analysis, Data-Driven Decision-Making, Data Literacy, Analytics, Spreadsheet Software, Business Analytics, Data Cleansing, Exploratory Data Analysis, Data Collection, Data Processing, Query Languages, Data Visualization Software, Data Visualization, SQL
- Status: Preview
The State University of New York
Skills you'll gain: Time Series Analysis and Forecasting, Statistical Analysis, R Programming, Data Visualization, Data Analysis, Statistical Modeling, Exploratory Data Analysis, Probability & Statistics, Descriptive Statistics, Forecasting, Statistical Inference
- Status: Free Trial
Skills you'll gain: Cybersecurity, Security Controls, Security Awareness, Cyber Attacks, Computer Security, Information Systems Security, Network Security, Cyber Security Assessment, Security Management, Data Security, Data Ethics, Security Information and Event Management (SIEM), Enterprise Security, Threat Detection, Risk Management Framework, Incident Response, Network Analysis, Information Privacy
In summary, here are 10 of our most popular customer analysis courses
- Customer Service Fundamentals: Knowledge Accelerators
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- CVS Health Call Center Customer Service: CVS Health
- Financial Analysis - Skills for Success: University of Illinois Urbana-Champaign
- The Science of Well-Being: Yale University
- Introduction to Psychology : Yale University
- Marketing Analytics: University of Virginia
- Credit Risk Analysis and Underwriting: Starweaver
- Technical Support Fundamentals: Google
- Foundations: Data, Data, Everywhere: Google