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    Results for "customer analysis"

    • K

      Knowledge Accelerators

      Customer Service Fundamentals

      Skills you'll gain: Service Level Agreement, Problem Solving, Customer Support, Customer Service, Technical Support, Resource Management, Interpersonal Communications, Verbal Communication Skills, Customer Relationship Building, Active Listening, Communication, Writing and Editing, Technical Communication, Process Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.8K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Voice of the Customer (VoC): Enhancing Experiences

      Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), User Feedback, Customer Engagement, Customer Insights, Customer Analysis, Continuous Improvement Process, Focus Group, Data-Driven Decision-Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      123 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      CVS Health Call Center Customer Service

      Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Customer experience improvement, Communication, Recruitment

      4.7
      Rating, 4.7 out of 5 stars
      ·
      384 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Financial Analysis - Skills for Success

      Skills you'll gain: Financial Statement Analysis, Performance Measurement, Financial Analysis, Variance Analysis, Management Accounting, Finance, Return On Investment, Income Statement, Budgeting, Balance Sheet, Financial Management, Accounting, Financial Forecasting, Performance Analysis, Financial Modeling, Financial Statements, Organizational Strategy, Cost Accounting, Equities, Key Performance Indicators (KPIs)

      4.7
      Rating, 4.7 out of 5 stars
      ·
      434 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Preview
      Preview
      Y

      Yale University

      The Science of Well-Being

      Skills you'll gain: Growth Mindedness, Optimism, Positive Behavior Support, Goal Setting, Resilience, Self-Motivation, Self-Awareness, Behavior Management, Psychology, Decision Making, Productivity, Mental Health, Social Skills, Mindfulness

      4.9
      Rating, 4.9 out of 5 stars
      ·
      39K reviews

      Mixed · Course · 1 - 3 Months

    • Status: Preview
      Preview
      Y

      Yale University

      Introduction to Psychology

      Skills you'll gain: Psychology, Mental and Behavioral Health Specialties, Human Development, Scientific Methods, Clinical Psychology, Research, Culture, Social Sciences, Learning Theory, Psychiatry, Child Development, Neurology, Critical Thinking, Problem Solving

      4.9
      Rating, 4.9 out of 5 stars
      ·
      32K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      U

      University of Virginia

      Marketing Analytics

      Skills you'll gain: Marketing Analytics, Marketing, Customer Retention, Marketing Strategies, Data-Driven Decision-Making, Regression Analysis, Analytics, Customer Insights, Brand Awareness, Consumer Behaviour, Return On Investment, A/B Testing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6.4K reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      S

      Starweaver

      Credit Risk Analysis and Underwriting

      Skills you'll gain: Credit Risk, Lending and Underwriting, Risk Modeling, Business Risk Management, Risk Analysis, Risk Management, Technical Communication, Financial Statement Analysis, Financial Analysis, Decisiveness, Balance Sheet, Cash Flows

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Technical Support Fundamentals

      Skills you'll gain: Desktop Support, Technical Support, Computer Hardware, Software Installation, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Architecture, Computer Networking, Microsoft Windows, Technical Communication, Linux, Virtual Machines

      4.8
      Rating, 4.8 out of 5 stars
      ·
      161K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Foundations: Data, Data, Everywhere

      Skills you'll gain: Data Ethics, Data Analysis, Data-Driven Decision-Making, Data Literacy, Analytics, Spreadsheet Software, Business Analytics, Data Cleansing, Exploratory Data Analysis, Data Collection, Data Processing, Query Languages, Data Visualization Software, Data Visualization, SQL

      4.8
      Rating, 4.8 out of 5 stars
      ·
      116K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      T

      The State University of New York

      Practical Time Series Analysis

      Skills you'll gain: Time Series Analysis and Forecasting, Statistical Analysis, R Programming, Data Visualization, Data Analysis, Statistical Modeling, Exploratory Data Analysis, Probability & Statistics, Descriptive Statistics, Forecasting, Statistical Inference

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.7K reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Foundations of Cybersecurity

      Skills you'll gain: Cybersecurity, Security Controls, Security Awareness, Cyber Attacks, Computer Security, Information Systems Security, Network Security, Cyber Security Assessment, Security Management, Data Security, Data Ethics, Security Information and Event Management (SIEM), Enterprise Security, Threat Detection, Risk Management Framework, Incident Response, Network Analysis, Information Privacy

      Build toward a degree

      4.9
      Rating, 4.9 out of 5 stars
      ·
      36K reviews

      Beginner · Course · 1 - 4 Weeks

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    1…456…616

    In summary, here are 10 of our most popular customer analysis courses

    • Customer Service Fundamentals: Knowledge Accelerators
    • Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
    • CVS Health Call Center Customer Service: CVS Health
    • Financial Analysis - Skills for Success: University of Illinois Urbana-Champaign
    • The Science of Well-Being: Yale University
    • Introduction to Psychology : Yale University
    • Marketing Analytics: University of Virginia
    • Credit Risk Analysis and Underwriting: Starweaver
    • Technical Support Fundamentals: Google
    • Foundations: Data, Data, Everywhere: Google

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