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Explore the Customer Experience Course Catalog
Coursera Project Network
Skills you'll gain: HubSpot CRM, Customer Relationship Management, Customer Data Management, Dashboard, Business Software, Systems Integration, Data Integration, Sales Pipelines, Data Management, Productivity Software, Customer Service, Sales Operations, Marketing, Email Marketing
- Status: Free Trial
University of Pennsylvania
Skills you'll gain: Customer Analysis, Marketing Analytics, Customer Insights, Business Analytics, Data-Driven Decision-Making, Analytics, Predictive Analytics, Descriptive Analytics, Consumer Behaviour, Data Analysis, Advanced Analytics, Business Analysis, Revenue Management, Descriptive Statistics, Data Collection, Predictive Modeling, Regression Analysis, Process Improvement and Optimization, Correlation Analysis
- Status: Free Trial
CVS Health
Skills you'll gain: Customer Service, Greeting Customers, Active Listening, Time Management, Customer Complaint Resolution, Organizational Skills, Problem Solving, Prioritization, Empathy, Root Cause Analysis, Communication, Non-Verbal Communication
- Status: Free TrialStatus: AI skills
Skills you'll gain: Email Marketing, Social Media Marketing, Marketing Analytics, Search Engine Marketing, Social Media Strategy, Media Planning, Data Storytelling, Google Ads, Marketing Effectiveness, Social Media Campaigns, Search Engine Optimization, Loyalty Programs, E-Commerce, Online Advertising, Customer Retention, Marketing, Marketing Channel, Campaign Management, Interviewing Skills, Applicant Tracking Systems
- Status: Preview
Coursera Instructor Network
Skills you'll gain: AI Personalization, Customer Success Management, Generative AI Agents, Customer Engagement, Data Ethics, Customer experience improvement, Customer Data Management, Customer experience strategy (CX), Customer Service, Customer Support, Self Service Technologies, Business Process Automation, Automation
- Status: Free Trial
University of Pennsylvania
Skills you'll gain: Finance, Capital Budgeting, Working Capital, Financial Statement Analysis, Return On Investment, Accrual Accounting, Financial Reporting, Financial Accounting, Financial Statements, Cash Flows, Balance Sheet, Accounting, Financial Modeling, Generally Accepted Accounting Principles (GAAP), Financial Planning, Income Statement, Bookkeeping, Accounts Receivable, Corporate Finance, Financial Analysis
- Status: Preview
Georgia Institute of Technology
Skills you'll gain: User Experience Design, Usability, User Centered Design, Interaction Design, Prototyping, Human Centered Design, Design, User Interface (UI) Design, Usability Testing, Requirements Analysis, User Research
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Support, Customer Service, Technical Support, Resource Management, Interpersonal Communications, Verbal Communication Skills, Customer Relationship Building, Active Listening, Communication, Writing and Editing, Technical Communication, Process Management
- Status: Free Trial
Skills you'll gain: Search Engine Marketing, Google Ads, Search Engine Optimization, Digital Advertising, Online Advertising, Persona Development, Digital Marketing, Keyword Research, Marketing, Web Analytics and SEO, Marketing Strategies, Pay Per Click Advertising, Target Audience, Customer Acquisition Management, Customer Engagement, Advertising, Web Content
- Status: Free Trial
Skills you'll gain: Agile Software Development, Sprint Retrospectives, Software Development Life Cycle, User Story, Agile Methodology, Software Architecture, Development Environment, DevOps, Scrum (Software Development), Software Design, Computer Systems, Conflict Management, Cloud Computing, Infrastructure as Code (IaC), Agile Project Management, Sprint Planning, Leadership, Test Planning, Risk Management, Communication
- Status: Free Trial
Skills you'll gain: Loyalty Programs, Customer Retention, Customer Service, E-Commerce, Customer Relationship Management, Email Marketing, Customer Insights, Web Analytics, Performance Analysis, Digital Marketing, Portfolio Management, Marketing Analytics
- Status: Preview
Universidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Service, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Insights, Sales Management, Leadership, Business Metrics, Performance Metric, General Sales Practices, Sales Strategy, Cross-Functional Collaboration
Customer Experience learners also search
In summary, here are 10 of our most popular customer experience courses
- Introduction to CRM with HubSpot: Coursera Project Network
- Customer Analytics: University of Pennsylvania
- Introduction to Customer Service: CVS Health
- Google Digital Marketing & E-commerce: Google
- GenerativeAI for Customer Success: Coursera Instructor Network
- Introduction to Finance and Accounting: University of Pennsylvania
- Introduction to User Experience Design : Georgia Institute of Technology
- Customer Service Fundamentals: Knowledge Accelerators
- Attract and Engage Customers with Digital Marketing: Google
- IBM IT Scrum Master: IBM